Vice President – Client Services

This is a fully remote position, open to applicants in Hungary.

📋 Description

• Oversee RPO service delivery teams across a portfolio of client accounts

• Ensure that programs, projects, and account financials meet or surpass Cielo and client expectations

• Build and nurture a high-performing team of leaders for client accounts

• Establish performance standards and objectives while addressing any performance gaps

• Mentor leaders and facilitate ongoing development and career advancement opportunities

• Drive talent assessment and succession planning among teams

• Foster stakeholder relationships within client organizations

• Collaborate with internal Cielo teams and client leaders to ensure successful implementations

• Perform stakeholder analysis and conduct regular client delivery review meetings

• Identify service gaps and formulate improvement plans with defined deliverables

• Assist in sales processes, including client needs assessment and sales presentations

• Manage client relationships, including escalations and escalation protocols

• Enhance productivity, resource management, service compliance, auditability, and reporting

• Support or execute change management initiatives

• Contribute to annual budgeting while forecasting volume, revenue, and costs

• Ensure that portfolio financial targets are achieved or exceeded and mitigate financial risks

• Conduct workforce planning and provide insights on performance, client needs, and system development

• Lead team members, including Senior Recruiters, Client Services Managers, Directors, and Senior Directors

⛳️ Requirements

• Extensive experience in leading client delivery teams in RPO

• Proven ability to quickly establish and maintain strong senior-level relationships founded on trust and confidence

• Experience in managing financial performance

• Strong people management skills, including supervising, coaching, and mentoring

• Capability to effectively influence both internal and external stakeholders

• Proficient in data analysis, identifying opportunities, and utilizing data to drive decision-making

• Exceptional communication and interpersonal skills

• Ability to collaborate across all levels as an effective team player

• Strong self-organization and prioritization skills

• Excellent attention to detail

• Bachelor's degree in business, HR, or a related field is preferred

🏝️ Benefits

• Option for remote work

• Commitment to equal opportunity employment

• Application and interview accommodations available upon request