Part-Time Client Service Representative – Inbound Phones

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to a high volume of incoming calls.

• Conduct phone triage regarding services, devices, and appointments.

• Assess patient urgency and direct requests to the appropriate personnel.

• Oversee ACD group voicemail and ensure messages are delivered in a timely manner.

• Perform outbound callbacks as required.

• Address patient records requests efficiently.

• Clarify details regarding appointments, company services, diagnoses, products, financial matters, copays, and insurance coverage.

• Assist patients in navigating web-based software to achieve therapeutic outcomes.

• Provide accurate price quotes and process payments over the phone.

• Review patient records and files for accuracy and adherence to policies.

• Offer information on respiratory and other equipment, including their indications, operation, and maintenance.

• Facilitate the return of devices from non-contracted patients.

• Generate orders as necessary.

• Keep patient charts and information confidential, up-to-date, organized, and compliant with HIPAA regulations.

• Act as a liaison between patients and healthcare team members.

• Assist with scheduling when required.

⛳️ Requirements

• Prior experience in a fast-paced remote call center within the DME or healthcare sector is preferred.

• Capability to manage a high volume of calls while resolving patient issues promptly and efficiently.

• Excellent oral and written communication and problem-solving abilities are essential.

• Strong dedication to patient care and customer service, demonstrating a friendly, helpful, and compassionate demeanor is necessary.

• Proficient in de-escalating situations over the phone.

• High School diploma or equivalent is required.

• 6 months to 2 years of experience in customer service, administration, or reception is necessary.

• Experience in the healthcare industry is preferred.

• Bilingual/Spanish skills are a plus.

• Must be available to work standard business hours in the Pacific Standard Time Zone (California time).

• Shifts will be scheduled in the Pacific Standard Time (PST) Zone.

• Must be able to respond to calls as per the On-Call schedule, including addressing any messages within 30 minutes.

• Must keep patient information confidential, current, organized, and compliant with HIPAA standards.

🏝️ Benefits

• Full-time employees are eligible for Medical, Dental, and Vision coverage.

• 401(K) retirement plan available.

• Paid holidays, sick leave, and vacation time off.

• Opportunity for remote work arrangements.

• Equal Opportunity Employer.