Client Support Associate Attorney – Worker's Compensation

This is a fully remote position, open to applicants in California.

📋 Description

• Act as the primary attorney contact for injured employees with ongoing workers’ compensation claims.

• Respond to and complete client call requests routed through Actionstep within two business days.

• Prioritize urgent issues, such as benefit stoppages, denied or delayed medical treatment, and upcoming hearing or evaluation dates.

• Advise clients on temporary disability payments, medical treatment authorizations, and utilization review denials.

• Prepare clients for Qualified Medical Evaluations (QMEs), Independent Medical Examinations (IMEs), depositions, and WCAB hearings.

• Address inquiries regarding work restrictions, return to work policies, permanent disability ratings, and settlement procedures.

• Simplify workers’ compensation concepts and procedures into easily understandable language.

• Handle client concerns and de-escalate sensitive or emotionally charged discussions.

• Record client interactions, advice, and follow-up actions in Actionstep.

• Report benefit disputes, deadline risks, and case concerns to the respective attorneys or case managers.

• Collaborate with case managers, paralegals, and the handling attorneys.

• Uphold strict confidentiality and adhere to ethical and professional standards.

⛳️ Requirements

• Juris Doctor (JD) from an ABA-accredited law institution.

• Active member in good standing with the State Bar of California.

• Familiarity with the California workers’ compensation system, including benefits, the medical-legal process, and WCAB procedures.

• Outstanding verbal communication abilities with a friendly, professional phone demeanor.

• Strong active listening capabilities.

• Capacity to articulate complex information clearly and concisely.

• Empathy and patience when engaging in challenging conversations with injured workers.

• Superior organizational skills and meticulous attention to detail.

• Ability to manage a consistent volume of calls while achieving daily deadlines.

• Proficient in using case management software, phone systems, and standard office technology.

• Reliable home office setup with high-speed internet and a quiet, private workspace suitable for confidential communications.

• Experience in California workers’ compensation law is strongly preferred.

• Previous experience in a client-facing legal position is preferred.

• Prior experience in a high-volume, phone-based environment is highly desirable.

• Bilingual in English and Spanish is a plus.

🏝️ Benefits

• Performance-based bonuses.

• Health insurance.

• Retirement plans.

• Unlimited paid time off (PTO).

• Opportunities for professional development.

• Continuing legal education (CLE).

• Supportive and collaborative work environment.

• Opportunity to make a meaningful impact for injured workers and their families.