Vice President, Client Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the strategic planning process and cultivate and sustain relationships with RCM clients.

• Continuously enhance knowledge of RCM client revenue cycle trends and pinpoint proactive strategies aligned with industry best practices.

• Foster and uphold executive engagement and relationship management with clients.

• Create a new operational framework for client success that incorporates varying leverage models tailored to different client segments.

• Develop an analytics-driven playbook for client success along with client dashboards.

• Define client support and service requirements as the organization transitions to AI- and technology-driven models.

• Advocate for enterprise-wide enhancements in processes, systems, and products to boost operational performance and scalability.

• Build and maintain executive-level relationships with key, high-value, and complex clients in collaboration with the Client Success team.

• Deliver high-level consulting and thought leadership to clients leveraging expertise in revenue cycle management.

• Supervise the analysis of operational performance metrics, identify significant trends and risk factors, and collaborate with internal operational leaders to meet SLAs, performance targets, and client satisfaction objectives.

• Discover and promote service expansion opportunities in partnership with Sales and Marketing.

• Execute other responsibilities that support the primary goals of the position.

⛳️ Requirements

• Bachelor's Degree in Business Administration, Health Management Information Systems, or a related discipline.

• Any combination of education and experience that would meet the necessary qualifications for this role.

• Over 10 years of progressive experience in RCM or related leadership positions.

• Experience with Practice Management Software.

• Familiarity with best practices in Revenue Cycle Management.

• Understanding of business processes and drivers within large provider organizations.

• Strong leadership, executive-level communication, presentation, negotiation, strategic, and analytical capabilities.

• Ability to apply best practices to identify and meet customer needs, while enhancing internal practices and efficiencies.

• Capability to establish credibility and manage relationships within the organization.

• Proven ability to foster supportive cross-functional relationships with colleagues, clients, partners, and management.

• Ability to oversee and prioritize multiple competing demands effectively.

🏝️ Benefits

• Equal opportunity employer dedicated to promoting diversity and creating an inclusive environment for all employees.