Vice President – Business Operations

This is a fully remote position, open to applicants in California.

📋 Description

• Translate iHerb’s strategic priorities into coordinated and measurable execution.

• Establish and lead initiatives for enterprise transformation, encompassing the PMO, transformation governance, portfolio management, business solution architecture, and requirements governance.

• Collaborate with the COO and executive leadership to develop a prioritized portfolio of enterprise initiatives.

• Act as the main integration point among Human Resources, Finance, Operations, Information Technology, Legal, and the Revenue Office.

• Create and maintain an enterprise roadmap that includes priorities, sequencing, ownership, milestones, dependencies, resources, benefits, impacts, and risks.

• Implement processes for evaluating, prioritizing, approving, funding, initiating, monitoring, and concluding strategic initiatives.

• Maintain an accurate source of truth for the transformation portfolio's status, milestones, investments, resources, risks, dependencies, decisions, adoption, and benefits.

• Lead executive portfolio reviews, steering committees, decision forums, escalations, action tracking, and materials for executives and the Board.

• Oversee complex cross-functional transformation programs that involve process redesign, technology implementation, operational improvements, automation, and organizational change.

• Build and direct a high-performing PMO from program initiation to closeout and transition to business ownership.

• Establish standards, methodologies, tools, templates, controls, decision rights, escalation paths, and delivery definitions for project and program management.

• Utilize agile, waterfall, hybrid, and other delivery models based on initiative scope, complexity, urgency, and risk.

• Identify conflicts within the portfolio, competing priorities, duplication, capacity constraints, and interdependencies; provide recommendations for executive decisions.

• Collaborate with Finance and initiative owners on business cases, performance measures, investment assumptions, budgets, and benefits tracking.

• Establish processes for benefits realization and recommend whether initiatives should commence, accelerate, redirect, pause, or cease.

• Ensure business readiness through stakeholder impact assessments, process ownership, requirements quality, testing, controls, training, communications, adoption, and support.

• Align functional requirements, solution design, technical architecture, data, integrations, controls, and operating processes with business and Technology leaders.

• Set standards for requirements, solution design, user acceptance testing, training readiness, process documentation, decision logs, and knowledge management.

• Transition completed initiatives to business owners, ensuring performance measures, controls, documentation, support requirements, and sustained-results confirmation.

• Assess performance improvement opportunities through process redesign, operating model changes, automation, artificial intelligence, analytics, technology enablement, and organizational simplification.

• Evaluate transformation impacts across customer experience, digital commerce, revenue, merchandising, marketing, global operations, regulatory compliance, technology, supply chain, fulfillment, workforce, and financial performance.

• Serve as an objective challenge partner by identifying gaps, testing assumptions, surfacing risks, and differentiating between activity and business impact.

• Intervene in at-risk programs, clarify accountability, remove obstacles, and establish recovery plans.

• Foster trusted relationships with C-suite executives while conveying delivery gaps and unfavorable information.

• Facilitate constructive disagreements and timely decision-making among senior leaders.

• Customize communications for executive and functional audiences while maintaining a unified view of portfolio performance.

• Govern third-party implementation partners, consultants, and vendors regarding deliverables, timelines, budgets, controls, and outcomes.

• Recruit, develop, mentor, and retain professionals within the Transformation Office.

• Set performance expectations, capability standards, resource deployment processes, and development plans.

• Define and monitor measures for the Transformation Office, including predictability, milestone attainment, budget performance, decision cycle time, risk resolution, adoption, rework reduction, and achieved benefits.

• Continuously enhance transformation and execution capabilities based on outcomes, lessons learned, business needs, external practices, and organizational maturity.

⛳️ Requirements

• Strong understanding of enterprise transformation, portfolio management, program governance, business process improvement, organizational change, and benefits realization.

• Proven ability to translate enterprise strategy into prioritized initiatives, executable plans, clear ownership, and measurable outcomes.

• Demonstrated success in establishing or leading a PMO, Transformation Office, enterprise program portfolio, or a similar function.

• Experience leading complex, cross-functional programs involving business operations, technology, process, data, financial investments, and organizational change.

• Strong knowledge of an end-to-end e-commerce operating model.

• Ability to assess enterprise priorities across Human Resources, Finance, Operations, Information Technology, Legal, and commercial or revenue-generating functions.

• Strong business and financial acumen, including experience with business cases, significant program budgets, investments, and realized value.

• Familiarity with agile, waterfall, and hybrid delivery models.

• Capability to establish governance, operating models, standards, controls, decision rights, and accountability within a matrixed organization.

• Strong analytical and problem-solving skills.

• Strong executive presence and capability to work with multiple C-suite leaders.

• Exceptional emotional maturity, professional resilience, and ability to receive candid feedback.

• Ability to constructively challenge senior leaders and communicate difficult information clearly and diplomatically.

• Excellent written, verbal, facilitation, negotiation, and presentation skills.

• Ability to influence executive leaders and cross-functional stakeholders without relying solely on direct authority.

• Proven success in building, leading, coaching, and developing high-performing teams.

• Experience managing system integrators, consultants, vendors, and external partners.

• Understanding of automation, artificial intelligence, analytics, enterprise systems, and emerging technologies.

• Willingness to travel domestically and internationally as business needs require.

• Proficiency in Google Workspace and/or Microsoft Office.

• Experience with enterprise project and portfolio management tools such as Jira, Confluence, Asana, Smartsheet, Microsoft Project, or similar platforms.

• Familiarity with enterprise resource planning, data visualization, process mapping, collaboration, and reporting tools.

• Minimum of fifteen (15) years of progressively responsible experience, including at least eight (8) years in a senior leadership role.

• Experience leading an enterprise PMO or a portfolio of large-scale, cross-functional programs is required.

• Experience presenting transformation performance, risks, recommendations, and decisions to C-suite executives and senior governance bodies is required.

• Bachelor’s degree in Business Administration, Operations, Finance, Information Technology, Engineering, or a related field is required.

• PMP, PgMP, Lean Six Sigma, Prosci, or another relevant certification is preferred.

🏝️ Benefits

• Remote work arrangement.

• Ability to travel domestically and internationally as business needs require.

• Reasonable accommodations for individuals with disabilities.

• Professional, yet casual work environment.

• Opportunity to collaborate with executives, business leaders, consultants, and external partners across various functions, locations, and time zones.