Vice President, BSA/AML Operations – Cases

This is a fully remote position, open to applicants in Arizona, +5 more states.

📋 Description

• Direct, implement, and manage the Suspicious Activity Monitoring (SAM) case investigation function at Pathward.

• Provide senior-level oversight for the investigation, documentation, and resolution of escalated cases.

• Supervise managers tasked with SAM case investigations, enhanced due diligence, and escalation processes.

• Oversee cases generated from Actimize, FCRM transaction monitoring systems, and manual referrals.

• Manage case volumes, aging, investigation quality, regulatory compliance, service level agreements (SLAs), and quality standards.

• Collaborate with Compliance, Technology, Data Analytics, Program Management, and Assurance teams.

• Assist in the development, implementation, and maintenance of BSA/AML policies, procedures, and controls.

• Supervise customer due diligence, sanctions screening, AML and sanctions reporting where applicable.

• Engage in BSA/AML risk assessments across various products, services, customer types, and geographical areas.

• Ensure investigations are conducted, documented, and resolved in accordance with organizational policies, procedures, and regulations.

• Maintain responsibility for SAM case outcomes, suspicious activity identification, SAR referrals, CTR accuracy and timeliness, and EDD escalations.

• Guarantee timely responses to 314(a) requests, law enforcement inquiries, subpoenas, and regulatory demands.

• Develop, maintain, and present Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs) to management committees and the Board.

• Convert operational data into risk-focused narratives for senior management and Board oversight.

• Lead root cause analyses, identify control deficiencies, and suggest risk-based remediation strategies.

• Collaborate on SAM rule tuning, alert quality, false positives, risk coverage, and governance of system improvements.

• Formulate and authorize corporate and organizational policies.

• Keep current SAM policies, procedures, and investigation standards updated.

• Create training, quality assurance, and mentorship frameworks for managers and analysts.

• Foster accountability, consistency, and ongoing improvement throughout SAM Case Operations.

⛳️ Requirements

• A bachelor’s degree is required.

• An advanced degree or professional certifications (e.g., CAMS) are preferred.

• Significant experience in BSA/AML operations, financial crime investigations, and SAM programs within a regulated financial institution.

• Proven leadership experience managing managers and large investigative teams.

• Strong working knowledge of Actimize, FCRM, and enterprise transaction monitoring systems.

• Demonstrated ability to effectively engage with regulators, auditors, and senior leadership.

• Outstanding analytical, communication, and organizational abilities.

🏝️ Benefits

• Annual performance-based incentive opportunity.

• Health insurance coverage.

• 401(k) retirement plan benefits.

• Life insurance options.

• Disability benefits.

• Paid time off.

• Comprehensive benefits package for eligible employees.