Veterinary Technician

This is a fully remote position, open to applicants in Canada.

📋 Description

• Perform remote patient triage and assist by evaluating pet symptoms and medical histories through teletriage.

• Identify the necessary level of care and guide pet owners to the appropriate next steps.

• Offer empathetic client education and support following consultations.

• Respond to inquiries regarding symptom management and medication administration.

• Arrange follow-up appointments or check-ins as needed.

• Facilitate referrals to in-person clinics for additional diagnostics or treatments.

• Precisely document patient histories and client interactions.

• Provide emergency virtual triage for urgent cases.

• Evaluate urgent situations to determine if emergency intervention is required, advising clients on initial steps.

• Offer technical support for virtual consultations utilizing the Smart.Vet platform.

• Assist clients in navigating the platform and resolving consultation-related issues.

⛳️ Requirements

• Must possess an active registration in Ontario or Alberta.

• Must be a current member in good standing with the OAVT/ABVTA.

• A minimum of 3–5 years of experience as a Registered Veterinary Technician/Technologist (RVT).

• At least 1 year of direct customer service experience.

• Exceptional verbal and written communication skills.

• Proficient in utilizing technology, including computers, virtual consultations, and telehealth platforms.

• Must have a quiet, dedicated workspace at home.

• Reliable high-speed internet connection required.

• A laptop or desktop computer is necessary.

• Ability to exercise sound judgment and independently solve problems in a remote environment.

• Availability to work on weekends is a must.

• Must successfully complete an internet speed test.

🏝️ Benefits

• Enjoy the flexibility of working remotely from your own home.

• Part-time schedule ranging from 5 to 25 hours per week.

• Join a growing, innovative company that values a “mom and pop” approach to teamwork and relationships.