Veterinary Relations, Community Outreach Liaison

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Establish genuine, long-lasting relationships with veterinarians, practice managers, veterinary technicians, client-service representatives, and hospital leadership.

• Travel to veterinary hospitals and communities throughout the United States, with an expected travel commitment of around 70%.

• Manage visits to at least three Heartstrings markets each month by planning travel routes, coordinating practice visits, overseeing follow-ups, and supporting both established and developing markets.

• Provide education to veterinary teams regarding quality-of-life assessments, hospice and palliative care, telehospice, in-home euthanasia, and end-of-life support.

• Foster referral partnerships and clarify when Heartstrings services may benefit clients.

• Represent Heartstrings at veterinary conferences, industry events, local veterinary medical association meetings, lunch-and-learns, educational programs, and professional gatherings.

• Sustain relationships through virtual meetings, email outreach, social media engagement, educational resources, and personalized follow-up.

• Assist in launching new markets as Heartstrings expands its reach.

• Record practice visits, contacts, conversations, opportunities, follow-ups, and outcomes in the CRM system.

• Collect insights from veterinary professionals to inform service offerings, resources, and future expansion.

• Recognize industry trends, referral requirements, educational prospects, competitive activities, and emerging support opportunities.

⛳️ Requirements

• A minimum of 2 years of experience in Professional Sales, Business Development, Community Outreach, Veterinary Relations, or Partnership Development is required.

• Experience in the veterinary, animal health, pet care, healthcare, pharmaceutical, or veterinary sectors is highly preferred.

• Must reside within approximately 45 minutes of a major commercial airport.

• Willingness and ability to travel up to 70%, including overnight trips.

• Outstanding written and verbal communication skills.

• Strong interpersonal abilities with a proven track record of establishing and maintaining professional relationships.

• Excellent organizational, territory-planning, and time-management skills.

• Capability to manage multiple markets, relationships, follow-ups, and priorities concurrently.

• Comfortable working independently in a remote setting with minimal supervision.

• Self-assured, resourceful, and driven.

• Strong listening and critical-thinking abilities.

• Comfortable engaging with veterinarians, practice owners, hospital leadership, technicians, client-service teams, and other veterinary professionals.

• Experience with CRM platforms and digital productivity tools.

• Familiarity with Microsoft 365 and Google Workspace is preferred.

• Eager to learn new software, technology, and internal systems.

• Ability to represent Heartstrings in a professional manner at conferences, veterinary hospitals, educational events, and industry functions.

• Availability during some evenings and weekends may be necessary for conferences, events, travel, and other business requirements.

• Capability to travel by air and ground throughout the United States.

• Ability to navigate veterinary hospitals, conference venues, hotels, airports, and other professional environments.

• Capacity to transport and distribute reasonable quantities of marketing and educational materials.

• Commitment to maintaining confidentiality regarding patient, client, veterinary partner, employee, and company information.

• Adherence to applicable laws, regulations, Heartstrings policies, procedures, and professional standards.

🏝️ Benefits

• Medical, Dental & Vision Health Insurance.

• Traditional and Roth 401(k) retirement options.

• Paid Time-Off.

• Life insurance.

• Accident insurance.

• Short-term & Long-Term Disability Coverage.

• Opportunities for professional training and development.

• Employee wellness and additional voluntary benefit options.

• Company-covered travel expenses for approved business travel.

• Prospects for professional growth as Heartstrings expands nationally.

• Monthly Bonus Potential.