Provider Outreach & Education Supervisor

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee Provider Field Representatives engaged in outreach, education, training, and relationship management activities across California.

• Strategically plan, delegate, and track provider outreach initiatives, field visits, training sessions, presentations, and team outputs.

• Assess the educational and training requirements of providers.

• Assist in crafting outreach strategies, educational materials, presentations, and various resources.

• Act as a resource for addressing complex provider inquiries and operational challenges.

• Collaborate with internal teams and client stakeholders to investigate and resolve issues.

• Monitor provider outreach efforts, team performance, field coverage, training effectiveness, and operational metrics.

• Deliver regular updates and reports to leadership.

• Guide, mentor, train, and develop team members.

• Manage performance and facilitate professional growth.

• Analyze provider feedback, operational patterns, and current processes to uncover opportunities for enhancement.

• Assist with provider visits, outreach efforts, training sessions, meetings, and other business requirements as necessary.

• Represent Gainwell in provider meetings, training sessions, and outreach initiatives.

• Handle multiple priorities, territories, outreach activities, and operational needs.

⛳️ Requirements

• A Bachelor’s degree or a comparable combination of education and relevant experience.

• At least six years of experience in provider relations, outreach, education, healthcare operations, training, healthcare consulting, Medicaid/Medi-Cal, or a similar healthcare role.

• A minimum of three years of leadership or supervisory experience, including responsibilities for coaching, developing, and managing employee performance.

• Direct experience working with healthcare providers, provider offices, medical groups, healthcare organizations, or other healthcare stakeholders.

• Excellent presentation, facilitation, training, relationship management, and communication skills.

• Strong analytical, organizational, and problem-solving abilities.

• Proven experience in identifying provider needs, addressing operational challenges, and enhancing business processes.

• Familiarity with business applications, reporting tools, customer relationship management systems, provider systems, or other technologies used for tracking outreach activities and resolving provider concerns.

• Candidates must be residents of California.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for learning and career growth.

• Adaptable vacation policy.

• 401(k) employer matching.

• Comprehensive health benefits.

• Educational assistance programs.

• Leadership and technical development academies.