Veterinary Client Support Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage both inbound and outbound customer calls.

• Assist pet owners with scheduling, rescheduling, and addressing general inquiries.

• Adhere to clinic-specific procedures, workflows, and documentation mandates.

• Record customer interactions within CRM and scheduling platforms.

• Escalate urgent issues in accordance with established protocols.

• Maintain a compassionate and professional demeanor during sensitive customer interactions.

• Provide outstanding customer service support to veterinary clinics.

• Handle multiple systems and tasks while ensuring accuracy and efficiency.

• Meet expectations for attendance, productivity, and quality.

• Complete all phases of the hiring process, including resume evaluation, questionnaire, video interview, live interview, and final interview.

⛳️ Requirements

• Must be currently residing in México.

• Prior experience in a call center or customer service role.

• Previous remote work experience is advantageous.

• Excellent communication skills in English.

• Clear enunciation with minimal accent.

• Strong listening abilities and problem-solving skills.

• Capability to follow detailed procedures and workflows.

• High attention to detail is essential.

• Professional and empathetic communication style.

• Comfortable managing emotional or sensitive conversations with customers.

• Immediate availability is preferred.

• Must have a Windows 11 computer (Macs are not accepted).

• Minimum of 16 GB RAM required.

• i5 processor or above necessary.

• A webcam is required.

• A wired USB headset is mandatory.

• An additional monitor is needed.

• Reliable wired high-speed internet connection (Ethernet cable) is essential.

• A quiet and professional workspace is necessary.

• Backup power solution is required.

• All resumes should be submitted in English.

• Experience in healthcare customer service is preferred.

• Previous experience in the veterinary industry is advantageous.

• Medical office experience is preferred.

• Experience with appointment scheduling is favored.

• Familiarity with CRM systems is preferred.

• Experience with ticketing systems is advantageous.

• Pet ownership or a strong passion for animals is preferred.

🏝️ Benefits

• Paid weekly in arrears.

• Paid training provided.