Veterinary Client Support Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Professionally and efficiently manage both inbound and outbound customer calls.

• Assist pet owners with scheduling, rescheduling, and addressing general inquiries regarding appointments.

• Adhere to clinic-specific protocols, workflows, and documentation standards.

• Precisely document customer interactions within the CRM and scheduling platforms.

• Escalate urgent issues in accordance with established guidelines.

• Maintain a compassionate and professional demeanor during sensitive interactions with customers.

• Provide exceptional customer service experiences to support veterinary clinics.

• Effectively handle multiple systems and tasks while ensuring accuracy and efficiency.

• Fulfill attendance, productivity, and quality performance expectations.

• Complete all stages of the hiring process if selected: English Resume Review, Pre-Screen Questionnaire, Video Interview, Live Interview, and Final Interview.

⛳️ Requirements

• Must currently reside in México.

• Previous experience in a call center or customer service role.

• Experience working remotely is required.

• Excellent communication skills in English.

• Clear pronunciation with minimal accent.

• Strong listening abilities and problem-solving skills.

• Capability to follow intricate procedures and workflows.

• High attention to detail.

• Professional and empathetic communication style.

• Comfortable dealing with emotional or sensitive conversations with customers.

• Immediate availability is preferred.

• Must have a Windows 11 computer (Macs are not accepted).

• Minimum of 16 GB RAM required.

• i5 processor or higher is necessary.

• A webcam is required.

• Wired USB headset is mandatory.

• An additional monitor is needed.

• A reliable wired high-speed internet connection (Ethernet cable) is essential.

• A quiet and professional workspace is required.

• A backup power solution is necessary.

• All resumes must be submitted in English.

• Applicants must successfully complete every stage of the hiring process.

• Experience in healthcare customer service is preferred.

• Previous experience in the veterinary industry is preferred.

• Medical office experience is preferred.

• Experience in appointment scheduling is preferred.

• Familiarity with CRM systems is preferred.

• Experience with ticketing systems is preferred.

• Pet ownership or a strong passion for animals is preferred.

🏝️ Benefits

• Paid weekly in arrears.

• Paid training provided.