Veterinary Client Support Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Professionally and efficiently manage inbound and outbound customer calls.

• Assist pet owners with scheduling, rescheduling appointments, and addressing general inquiries.

• Adhere to specific clinic procedures, workflows, and documentation standards.

• Accurately log customer interactions in CRM and scheduling systems.

• Elevate urgent concerns according to predefined protocols.

• Maintain a compassionate and professional demeanor during sensitive customer interactions.

• Provide outstanding customer service experiences that support veterinary clinics.

• Handle multiple systems and tasks while ensuring accuracy and efficiency.

• Fulfill attendance, productivity, and quality standards.

⛳️ Requirements

• Must currently reside in México.

• Prior experience in a call center or customer service environment.

• Previous experience working remotely.

• Excellent communication skills in English.

• Clear pronunciation with minimal accent.

• Strong listening and problem-solving abilities.

• Capability to follow detailed procedures and workflows.

• High attention to detail.

• Professional and empathetic communication style.

• Comfortable managing emotional or sensitive customer conversations.

• Immediate availability is preferred.

• Must have a Windows 11 computer (Mac is not accepted).

• Minimum of 16 GB RAM.

• i5 processor or higher.

• Webcam required.

• Wired USB headset needed.

• An additional monitor is necessary.

• Reliable wired high-speed internet connection (Ethernet cable).

• Quiet and professional workspace.

• Backup power solution is required.

• All resumes must be submitted in English.

• Must complete all stages of the hiring process.

• Preferred: Experience in healthcare customer service.

• Preferred: Experience in the veterinary industry.

• Preferred: Experience in a medical office.

• Preferred: Experience in appointment scheduling.

• Preferred: Experience with CRM systems.

• Preferred: Experience with ticketing systems.

• Preferred: Pet ownership or a strong enthusiasm for animals.