Veterinary Client Support Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Manage incoming and outgoing customer calls with professionalism and efficiency.

• Help pet owners schedule, reschedule, and address general inquiries regarding appointments.

• Adhere to clinic-specific protocols, workflows, and documentation standards.

• Accurately record customer interactions in the CRM and scheduling systems.

• Elevate urgent issues in line with established protocols.

• Maintain a compassionate and professional demeanor during sensitive customer interactions.

• Assist veterinary clinics by delivering outstanding customer service experiences.

• Juggle multiple systems and tasks while ensuring precision and efficiency.

• Fulfill attendance, productivity, and quality benchmarks.

⛳️ Requirements

• Must currently reside in México.

• Prior experience in a call center or customer service role.

• Experience working remotely is preferred.

• Exceptional English communication skills.

• Clear pronunciation with minimal accent.

• Strong listening and problem-solving abilities.

• Capability to adhere to detailed procedures and workflows.

• Excellent attention to detail.

• Professional and empathetic communication style.

• Comfortable managing emotional or sensitive conversations with customers.

• Immediate availability is preferred.

• Windows 11 computer (Mac not accepted).

• Minimum of 16 GB RAM.

• i5 processor or higher.

• Webcam required.

• Wired USB headset necessary.

• An additional monitor is required.

• Stable wired high-speed internet connection (Ethernet cable).

• Quiet and professional workspace.

• Backup power solution is necessary.

• All resumes must be submitted in English.

• Must complete every stage of the hiring process.

• Experience in healthcare customer service is preferred.

• Background in the veterinary industry is preferred.

• Experience in a medical office is preferred.

• Experience with appointment scheduling is preferred.

• Familiarity with CRM systems is preferred.

• Experience with ticketing systems is preferred.

• Pet ownership or a strong passion for animals is preferred.

🏝️ Benefits

• Paid weekly in arrears.

• Paid training.