Veterinary Client Support Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Professionally and efficiently manage inbound and outbound customer calls

• Aid pet owners in scheduling, rescheduling, and addressing general inquiries

• Adhere to clinic-specific procedures, workflows, and documentation protocols

• Accurately record customer interactions in the CRM and scheduling systems

• Escalate urgent issues according to defined procedures

• Maintain a compassionate and professional demeanor during sensitive customer exchanges

• Provide outstanding customer service to support veterinary clinics

• Juggle multiple systems and tasks while ensuring accuracy and efficiency

• Fulfill attendance, productivity, and quality expectations

• Complete all stages of the hiring process: English Resume Review, Pre-Screen Questionnaire, Video Interview, Live Interview, and Final Interview

⛳️ Requirements

• Must currently live in México

• Prior experience in a call center or customer service role

• Experience working remotely

• Exceptional English communication skills

• Clear pronunciation with minimal accent

• Strong listening and problem-solving abilities

• Capability to follow detailed procedures and workflows

• High attention to detail

• Professional and empathetic communication style

• Comfortable with emotional or sensitive customer interactions

• Windows 11 computer (Mac is not acceptable)

• Minimum 16 GB RAM

• i5 processor or higher

• Webcam required

• Wired USB headset necessary

• An additional monitor is needed

• Reliable wired high-speed internet connection (Ethernet cable)

• Quiet, professional workspace

• Backup power solution

• All applicants must complete every stage of the hiring process

• All resumes must be submitted in English

• Immediate availability is preferred

• Experience in healthcare customer service is preferred

• Background in the veterinary industry is preferred

• Medical office experience is preferred

• Appointment scheduling experience is preferred

• CRM experience is preferred

• Ticketing system experience is preferred

• Pet ownership or a strong passion for animals is preferred

🏝️ Benefits

• Paid weekly in arrears

• Paid training