Veterinary Client Support Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Professionally and efficiently manage inbound and outbound customer calls.

• Assist pet owners with scheduling, rescheduling, and addressing general inquiries.

• Adhere to specific clinic procedures, workflows, and documentation standards.

• Accurately record customer interactions in CRM and scheduling systems.

• Escalate urgent issues following established protocols.

• Maintain a compassionate and professional demeanor during sensitive interactions with customers.

• Provide exceptional customer service experiences in support of veterinary clinics.

• Handle multiple systems and tasks while ensuring accuracy and efficiency.

• Meet expectations for attendance, productivity, and quality.

⛳️ Requirements

• Must currently reside in México.

• Prior experience in a call center or customer service environment.

• Experience working remotely in previous roles.

• Excellent communication skills in English.

• Clear pronunciation with minimal accent.

• Strong listening and problem-solving abilities.

• Capability to follow detailed procedures and workflows.

• High attention to detail.

• Professional and empathetic communication style.

• Comfortable dealing with emotional or sensitive customer discussions.

• Windows 11 computer (Macs are not accepted).

• Minimum of 16 GB RAM.

• i5 processor or higher.

• A functional webcam.

• Wired USB headset.

• An additional monitor.

• A reliable wired high-speed internet connection (via Ethernet cable).

• A quiet and professional workspace.

• A backup power solution.

• All resumes must be submitted in English.

• Applicants are required to complete every stage of the hiring process.