Veterinary Client Support Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Professionally and efficiently manage inbound and outbound customer communications.

• Assist pet owners with scheduling, rescheduling appointments, and addressing general inquiries.

• Adhere to specific clinic procedures, workflows, and documentation standards.

• Accurately record customer interactions in CRM and scheduling systems.

• Elevate urgent issues following established protocols.

• Maintain a compassionate and professional demeanor during sensitive customer interactions.

• Provide outstanding customer service experiences to support veterinary clinics.

• Handle multiple systems and tasks while ensuring accuracy and efficiency.

• Meet attendance, productivity, and quality performance standards.

• Complete all stages of the hiring process: English Resume Review, Pre-Screen Questionnaire, Video Interview, Live Interview, and Final Interview.

⛳️ Requirements

• Must currently reside in México.

• Previous experience in a call center or customer service role.

• Experience working remotely is required.

• Exceptional English communication skills.

• Clear pronunciation with minimal accent.

• Strong listening abilities and problem-solving skills.

• Capability to follow detailed procedures and workflows.

• High attention to detail.

• Professional and empathetic communication style.

• Comfortable handling emotional or sensitive conversations with customers.

• Must have a Windows 11 computer (Mac is not acceptable).

• Minimum of 16 GB RAM required.

• i5 processor or higher is necessary.

• A webcam is required.

• A wired USB headset is mandatory.

• An additional monitor is preferred.

• Must have a reliable wired high-speed internet connection (Ethernet cable).

• A quiet and professional workspace is essential.

• Backup power solution is required.

• All candidates must complete every stage of the hiring process.

• An English resume is required.

• Immediate availability is preferred.

• Experience in healthcare customer service is preferred.

• Background in the veterinary industry is preferred.

• Experience in a medical office setting is preferred.

• Appointment scheduling experience is preferred.

• Familiarity with CRM systems is preferred.

• Experience with ticketing systems is preferred.

• Pet ownership or a strong passion for animals is preferred.

🏝️ Benefits

• Weekly payment in arrears.

• Paid training provided.