Veterinary Client Support Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Professionally and efficiently manage both inbound and outbound customer calls.

• Assist pet owners with scheduling, rescheduling appointments, and addressing general inquiries.

• Adhere to specific clinic procedures, workflows, and documentation standards.

• Accurately record customer interactions in the CRM and scheduling systems.

• Elevate urgent issues in accordance with established protocols.

• Maintain a compassionate and professional demeanor during sensitive interactions with customers.

• Provide outstanding customer service experiences to support veterinary clinics.

• Effectively manage multiple systems and tasks while ensuring accuracy and efficiency.

• Achieve attendance, productivity, and quality benchmarks.

• Navigate through the hiring process stages, which include resume review, pre-screen questionnaire, video interview, live interview, and final interview.

⛳️ Requirements

• Must currently reside in México.

• Previous experience in a call center or customer service role.

• Prior remote work experience is required.

• Excellent English communication skills are essential.

• Clear pronunciation with minimal accent is necessary.

• Strong skills in listening and problem-solving.

• Ability to adhere to detailed procedures and workflows.

• High attention to detail is crucial.

• Professional and empathetic communication style is expected.

• Comfort in handling emotional or sensitive conversations with customers.

• A Windows 11 computer is required (Mac is not accepted).

• Minimum of 16 GB RAM is necessary.

• An i5 processor or higher is required.

• A webcam is mandatory.

• A wired USB headset is needed.

• An additional monitor is preferred.

• A reliable wired high-speed internet connection (Ethernet cable) is required.

• A quiet and professional workspace is essential.

• A backup power solution is preferred.

• All resumes must be submitted in English.

• Completion of every stage of the hiring process is mandatory.

• Immediate availability is preferred.

• Experience in healthcare customer service is preferred.

• Experience in the veterinary industry is preferred.

• Medical office experience is preferred.

• Experience in appointment scheduling is preferred.

• CRM experience is preferred.

• Familiarity with ticketing systems is preferred.

• Pet ownership or a strong passion for animals is preferred.

🏝️ Benefits

• Weekly pay in arrears.

• Paid training provided.