Veterinary Client Support Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Professionally and efficiently manage both inbound and outbound customer calls.

• Assist pet owners with scheduling, rescheduling appointments, and answering general inquiries.

• Adhere to clinic-specific protocols, workflows, and documentation standards.

• Accurately record customer interactions in CRM and scheduling systems.

• Escalate urgent issues in line with established protocols.

• Maintain a compassionate and professional demeanor during sensitive customer interactions.

• Provide outstanding customer service experiences to support veterinary clinics.

• Effectively manage multiple systems and tasks while ensuring accuracy and efficiency.

• Meet expectations for attendance, productivity, and quality.

⛳️ Requirements

• Must currently reside in México.

• Prior experience in a call center or customer service role.

• Experience working remotely is required.

• Excellent English communication abilities.

• Clear pronunciation with minimal accent.

• Strong listening and problem-solving capabilities.

• Ability to adhere to detailed procedures and workflows.

• Exceptional attention to detail.

• Professional and empathetic communication style.

• Comfortable managing emotional or sensitive conversations with customers.

• Immediate availability is preferred.

• Must have a Windows 11 computer (Macs are not accepted).

• Minimum of 16 GB RAM required.

• i5 processor or higher needed.

• Webcam required.

• Wired USB headset necessary.

• An additional monitor is preferred.

• Reliable wired high-speed internet connection (Ethernet cable) is essential.

• Quiet and professional workspace is a must.

• Backup power solution required.

• All resumes must be submitted in English.

• Experience in healthcare customer service is preferred.

• Previous experience in the veterinary industry is preferred.

• Medical office experience is preferred.

• Experience in appointment scheduling is preferred.

• CRM experience is preferred.

• Familiarity with ticketing systems is preferred.

• Pet ownership or a strong passion for animals is preferred.

🏝️ Benefits

• Weekly pay in arrears.

• Paid training provided.