Veterinary Client Support Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Professionally and efficiently manage inbound and outbound customer calls

• Assist pet owners with scheduling, rescheduling appointments, and addressing general inquiries

• Adhere to specific clinic procedures, workflows, and documentation standards

• Accurately record customer interactions within CRM and scheduling systems

• Escalate urgent issues in accordance with established protocols

• Maintain a compassionate and professional demeanor during sensitive interactions with customers

• Provide outstanding customer service experiences to support veterinary clinics

• Handle multiple systems and tasks while ensuring accuracy and efficiency

• Achieve attendance, productivity, and quality benchmarks

• Complete all phases of the hiring process: English Resume Review, Pre-Screen Questionnaire, Video Interview, Live Interview, and Final Interview

⛳️ Requirements

• Must be a current resident of México

• Prior experience in a call center or customer service role

• Experience working remotely is required

• Excellent communication skills in English

• Clear pronunciation with a minimal accent

• Strong problem-solving and listening abilities

• Capability to follow detailed procedures and workflows

• High attention to detail

• Professional and empathetic communication style

• Comfortable managing emotional or sensitive conversations with customers

• Must have a Windows 11 computer (Mac is not accepted)

• At least 16 GB of RAM required

• i5 processor or better

• Webcam is mandatory

• Wired USB headset is necessary

• An additional monitor is required

• Reliable high-speed internet connection via Ethernet cable

• Quiet and professional workspace is essential

• Backup power solution is needed

• All candidates must complete each stage of the hiring process

• Resumes must be submitted in English

• Immediate availability is preferred

• Experience in healthcare customer service is a plus

• Background in the veterinary industry is preferred

• Medical office experience is advantageous

• Appointment scheduling experience is preferred

• CRM experience is a plus

• Familiarity with ticketing systems is preferred

• Pet ownership or a strong passion for animals is preferred

🏝️ Benefits

• Weekly pay in arrears

• Paid training offered