Veterinary Client Support Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Professionally and efficiently manage inbound and outbound customer calls.

• Assist pet owners with scheduling, rescheduling appointments, and addressing general inquiries.

• Adhere to clinic-specific protocols, workflows, and documentation standards.

• Accurately log customer interactions within CRM and scheduling platforms.

• Escalate urgent matters following established protocols.

• Maintain a compassionate and professional demeanor during sensitive customer interactions.

• Provide exceptional customer service experiences in support of veterinary clinics.

• Handle multiple systems and tasks while ensuring accuracy and efficiency.

• Achieve attendance, productivity, and quality performance standards.

• Complete all phases of the hiring process, including English resume assessment, pre-screen questionnaire, video interview, live interview, and final interview.

⛳️ Requirements

• Must reside in México.

• Previous experience in a call center or customer service role.

• Experience working remotely is a plus.

• Excellent English communication abilities.

• Clear pronunciation with minimal accent.

• Strong listening and problem-solving capabilities.

• Ability to adhere to detailed procedures and workflows.

• High attention to detail.

• Professional and empathetic communication style.

• Comfortable managing emotional or sensitive conversations with customers.

• Windows 11 computer (Mac systems are not accepted).

• Minimum of 16 GB RAM.

• i5 processor or better.

• Webcam required.

• Wired USB headset needed.

• An additional monitor is necessary.

• Reliable wired high-speed internet connection (Ethernet cable required).

• Quiet and professional workspace.

• Backup power solution is essential.

• All resumes must be submitted in English.

• Immediate availability is preferred.

• Experience in healthcare customer service is preferred.

• Background in the veterinary industry is preferred.

• Experience in a medical office is preferred.

• Familiarity with appointment scheduling is preferred.

• Experience with CRM systems is preferred.

• Familiarity with ticketing systems is preferred.

• Pet ownership or a strong passion for animals is preferred.

🏝️ Benefits

• Weekly payments in arrears.

• Paid training provided.