Veterinary Client Support Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Manage both incoming and outgoing customer calls with professionalism and efficiency.

• Aid pet owners in scheduling, rescheduling appointments, and addressing general inquiries.

• Adhere to clinic-specific protocols, workflows, and documentation standards.

• Precisely record customer interactions in CRM and scheduling platforms.

• Refer urgent issues following established protocols.

• Maintain a caring and professional demeanor during sensitive interactions with customers.

• Enhance the experience of veterinary clinics by delivering outstanding customer service.

• Handle various systems and tasks while ensuring accuracy and efficiency.

• Fulfill attendance, productivity, and quality standards.

• Successfully complete all phases of the hiring procedure, including English resume evaluation, pre-screen questionnaire, video interview, live interview, and final interview.

⛳️ Requirements

• Must currently reside in México.

• Prior experience in a call center or customer service environment.

• Experience working remotely is required.

• Excellent English communication skills are essential.

• Clear pronunciation with minimal accent necessary.

• Strong listening and problem-solving abilities are a must.

• Capability to follow detailed procedures and workflows effectively.

• Keen attention to detail is required.

• Professional and empathetic communication style needed.

• Comfortable managing emotional or sensitive conversations with customers.

• Immediate availability is preferred.

• Must have a Windows 11 computer; Mac systems are not accepted.

• A minimum of 16 GB RAM is required.

• An i5 processor or higher is necessary.

• A webcam is required.

• A wired USB headset is mandatory.

• An additional monitor is needed.

• A reliable wired high-speed internet connection via Ethernet cable is required.

• A quiet professional workspace is necessary.

• A backup power solution is essential.

• All resumes must be submitted in English.

• Experience in healthcare customer service is preferred.

• Experience in the veterinary industry is preferred.

• Medical office experience is preferred.

• Experience in appointment scheduling is preferred.

• Experience with CRM systems is preferred.

• Familiarity with ticketing systems is preferred.

• Pet ownership or a strong passion for animals is preferred.

🏝️ Benefits

• Paid weekly in arrears.

• Paid training provided.