Veterinary Client Support Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Professionally and efficiently manage incoming and outgoing customer calls.

• Assist pet owners with scheduling, rescheduling appointments, and addressing general inquiries.

• Adhere to clinic-specific procedures, workflows, and documentation standards.

• Accurately record customer interactions in CRM and scheduling systems.

• Escalate urgent issues following established protocols.

• Maintain a compassionate and professional demeanor during sensitive customer engagements.

• Provide outstanding customer service experiences to support veterinary clinics.

• Handle multiple systems and tasks while ensuring accuracy and efficiency.

• Meet expectations regarding attendance, productivity, and quality.

• Complete all stages of the hiring process if selected, including English resume review, pre-screen questionnaire, video interview, live interview, and final interview.

⛳️ Requirements

• Must be currently residing in México.

• Experience in a call center or customer service role is required.

• Previous remote work experience is necessary.

• Excellent proficiency in English communication skills.

• Clear pronunciation with minimal accent is essential.

• Strong listening and problem-solving abilities.

• Capability to follow detailed procedures and workflows.

• High attention to detail is a must.

• Professional and empathetic communication style is required.

• Comfortable managing emotional or sensitive conversations with customers.

• Immediate availability is preferred.

• Must have a Windows 11 computer (Mac is not accepted).

• Minimum of 16 GB RAM is required.

• Must possess an i5 processor or higher.

• A webcam is necessary.

• A wired USB headset is required.

• An additional monitor is preferred.

• A reliable wired high-speed internet connection (Ethernet cable) is essential.

• A quiet professional workspace is needed.

• Backup power solution is required.

• All resumes must be submitted in English.

• Healthcare customer service experience is preferred.

• Experience in the veterinary industry is preferred.

• Medical office experience is preferred.

• Experience in appointment scheduling is preferred.

• CRM experience is preferred.

• Familiarity with ticketing systems is preferred.

• Pet ownership or a strong passion for animals is preferred.

🏝️ Benefits

• Paid weekly in arrears.

• Paid training.