Veterinary Care Coordinator

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Act as the dedicated remote front desk and care coordinator for a U.S. veterinary clinic.

• Respond to and initiate calls, texts, chats, and emails from pet owners.

• Schedule, reschedule, and confirm veterinary appointments.

• Assess inquiries, clarify services, and arrange follow-ups.

• Create estimates in collaboration with the veterinary team.

• Maintain up-to-date medical records, notes, and workflows.

• Serve as a long-term extension of the clinic staff.

⛳️ Requirements

• Minimum of 1 year of experience in a veterinary clinic or hospital — including front desk, reception, practice administration, or client care, with clinic names and employment dates detailed in your CV.

• Proven experience in managing appointment bookings, rescheduling, and confirmations in a veterinary clinic or hospital setting.

• Fluent and professional English is crucial for live interactions with American pet owners.

• Previous phone-based roles serving English-speaking clients and fluent, well-composed free-text application responses may be evaluated.

• Practical experience with veterinary practice management software; ability to identify systems used and describe daily tasks performed in them.

• Familiarity with VoIP tools is advantageous.

• Experience in coordinating with veterinarians and clinic teams.

• A fiber or fixed internet connection with a minimum speed of 25 Mbps.

• Backup power solutions to maintain work during load shedding, such as an inverter, UPS, or generator.

• A quiet, dedicated space for making calls.

• Availability for the assigned fixed shift: either 3pm–11pm SAST or 6pm–2am SAST, Monday to Friday, on a permanent, long-term basis.

• CV must provide evidence of current commitments and prior sustained evening or night shift work may be assessed.

🏝️ Benefits

• 15 days off each calendar year.

• Off on 7 American public holidays.

• 1 month of fully paid sabbatical leave every 4 years, in addition to the annual PTO allowance.

• No commuting required.

• No weekend work.

• No overtime obligations.

• No rotating shifts.

• A 13th month paycheck as a performance bonus awarded every 12 months.