Veterinary Care Coordinator

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Act as the primary remote front desk and care coordinator for a U.S. veterinary clinic.

• Manage incoming and outgoing calls, texts, chats, and emails from pet owners.

• Schedule, reschedule, and confirm appointments for veterinary visits.

• Assess inquiries, provide explanations of services, and organize follow-up actions.

• Collaborate with the veterinary team to create estimates.

• Maintain up-to-date medical records, notes, and workflows.

• Serve as a long-term extension of the clinic's team.

⛳️ Requirements

• Minimum of 1 year of experience in a veterinary clinic or hospital — front desk, reception, practice administration, or client care, including clinic names and employment dates in your CV work history.

• Proven experience in managing appointment bookings, rescheduling, and confirmations in a veterinary setting.

• Fluent and professional English is critical for live communications with American pet owners.

• Previous roles involving phone interactions with English-speaking clients and well-written free-text responses may be evaluated.

• Practical experience with veterinary practice management software; ability to specify systems used and describe daily tasks performed within them.

• Familiarity with VoIP tools is advantageous.

• Experience working in coordination with veterinarians and clinic teams.

• Reliable internet connection of at least 25 Mbps.

• Backup power source to support work during load shedding, such as an inverter, UPS, or generator.

• A quiet, dedicated space for taking calls.

• Availability for a fixed shift: either 3pm–11pm SAST or 6pm–2am SAST, Monday to Friday, on a permanent, long-term basis.

• CV must demonstrate current commitments and previous sustained evening or night shift work may be reviewed.

🏝️ Benefits

• 15 days of leave per calendar year.

• Off on 7 American public holidays.

• One month of fully paid sabbatical leave every 4 years in addition to the annual PTO allowance.

• No commute required.

• No weekend work obligations.

• No overtime.

• No rotating shifts.

• A 13th month paycheck as a performance bonus awarded every 12 months.