Veterinary Care Coordinator

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Act as the committed remote front desk and care coordinator for a U.S. veterinary clinic.

• Respond to and initiate phone calls, texts, chats, and emails from pet owners.

• Schedule, reschedule, and confirm veterinary appointments.

• Assess inquiries and clarify services and subsequent steps to pet owners.

• Organize follow-up communications.

• Collaborate with the veterinary team to develop estimates.

• Keep medical records, notes, and workflows up to date.

• Serve as a long-term extension of the veterinary clinic's staff.

⛳️ Requirements

• Minimum of 1 year of experience in a veterinary clinic or hospital in roles such as front desk, reception, practice administration, or client care.

• Clinic names and employment dates must be included in your CV work history.

• Proficient in managing appointment scheduling, rescheduling, and confirmations in a veterinary setting.

• Fluent, professional English is required.

• Previous experience in phone-based roles serving English-speaking clients.

• Practical experience with veterinary practice management software is essential.

• Ability to identify the systems used and describe daily operations within them.

• Familiarity with VoIP tools is advantageous.

• Experience in coordinating with veterinarians and clinic teams.

• Reliable fibre or fixed internet connection of at least 25 Mbps.

• Backup power source capable of supporting work during load shedding, such as an inverter, UPS, or generator.

• A quiet, dedicated space for taking calls is necessary.

• Availability to work the assigned fixed shift: either 3pm–11pm SAST or 6pm–2am SAST, Monday to Friday.

• Commitment to permanent, long-term employment.

🏝️ Benefits

• 15 days off each calendar year.

• Off on 7 U.S. public holidays.

• 1 month of fully paid sabbatical leave every 4 years, in addition to the annual PTO allowance.

• No commute required.

• No weekend work.

• No overtime obligations.

• No rotating shifts.

• A 13th month paycheck as a performance bonus every 12 months.