Vehicle Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Address and resolve customer inquiries and issues of varying complexity through phone, email, and webchat, adhering to established service levels.

• Deliver a positive, customer-focused approach to client administrator inquiries and issue resolution.

• Manage customer expectations and experiences to ensure high levels of satisfaction.

• Oversee, track, and document customer cases, updates, and ongoing tasks within the Motus ticket management system.

• Review and process customer forms and documentation as necessary.

• Support the end-user assistance team as business needs arise.

• Act as a Subject Matter Expert on specific Motus products, support tasks, and related processes.

• Collaborate with Product, Customer Success, and Enterprise Account Management teams to ensure timely and proactive resolution of end-user issues.

• Complete comprehensive training for end-user support, then advance to Administrator support.

⛳️ Requirements

• 0-3 years of experience in customer support, ideally within a B2B, SaaS context.

• Proficient in French or Spanish (reading, speaking, and writing) is an advantage.

• Exceptional verbal and written communication abilities.

• Experience with Zendesk is a plus.

• Strong commitment to service excellence.

• Capability to explain complex and technical concepts clearly.

• A positive, adaptable, and enthusiastic team player.

• Strong commitment to completing tasks effectively.

• Excellent prioritization skills and ability to meet deadlines.

• Keen attention to detail and outstanding organizational skills.

• Proven track record of thriving in collaborative team settings.

• Dedicated to achieving success—for oneself and the team.

• Analytical mindset with a passion for problem-solving.

• Proficient in Microsoft Office Suite.

• Preference will be given to candidates residing in the EST or CST time zones.

🏝️ Benefits

• Medical, Dental, and Vision Insurance (effective from day one).

• Open Paid Time Off for pre-scheduled vacations and personal time off.

• Up to 40 hours of Sick Time Off available annually for unforeseen absences.

• Flexible Spending Accounts & Health Savings Accounts.

• Motus-Fidelity 401K Plan.

• Company-funded Short/Long-term Disability & Basic Life Insurance Plans.

• Family Planning and Parenting Support Benefits through Maven.

• Support for mental, physical, professional, and financial well-being through coaching and clinical therapy with Modern Health.

• $1000 Home Office Reimbursement Program.

• $2000 Internal Referral Program.

• WorkAnywhere Reimbursement for Internet and Cellular Costs.

• 16 weeks of maternity and adoption leave.

• 12 weeks of paternity leave.

• Engaging learning sessions, strategic training, and Employee Resource Groups.