Customer Service Agent, German

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver customer support via email, phone, or social media to address incidents.

• Oversee incoming calls, chats, and inquiries related to customer service.

• Provide precise, valid, and comprehensive information utilizing the appropriate methods and tools.

• Address customer complaints and offer solutions or alternatives within specified time frames.

• Follow up to confirm the resolution of issues.

• Maintain documentation of customer interactions, manage customer accounts, and organize files.

• Adhere to communication procedures, guidelines, and policies.

• Actively engage with customers.

• Conduct parallel tasks for the Operations Department as incident resolutions are not continual.

⛳️ Requirements

• Prior experience in User Support or Customer Service roles is highly regarded.

• Experience with Zendesk is preferred.

• Proficient in German (oral & written) and fluent in English, Spanish, or Portuguese.

• Capable of planning, organizing, prioritizing, and executing multiple tasks simultaneously.

• Strong communication and interpersonal abilities.

• Solution-focused and dependable professional.

• Exceptional attention to detail and time-management capabilities.

• Adaptable and flexible with the ability to quickly adjust to changes.

• Decisive and organized individual.

• Candidates must be residents of Brazil.

🏝️ Benefits

• Work from home.

• Enjoy a great work environment with a young, international team of talented individuals.

• Opportunity to receive part of your salary in advance through Payflow.

• 40% discount on all Fever events and experiences.

• Health Insurance.

• Gympass Membership.