Customer Service Representative I

This is a fully remote position, open to applicants in New Hampshire.

📋 Description

• Act as the initial point of contact to assist in addressing customer concerns.

• Foster positive customer relationships both over the phone and in person.

• Collect customer information to identify and resolve issues.

• Confirm, schedule, and make adjustments to customer service appointments.

• Set up sales appointments for prospective customers.

• Respond to inquiries regarding billing.

• Perform general clerical tasks as assigned.

• Collaborate effectively with Service and Sales teams.

• Promote the advantages of services and recommend service upgrades.

⛳️ Requirements

• High school diploma or GED is required.

• Outstanding listening and communication abilities.

• Friendly phone demeanor and capability to articulate clearly and be understood over the phone.

• Strong multitasking skills to accurately enter data while engaging with customers.

• Capacity to remain composed and function effectively under pressure during busy periods.

• Willingness to assist fellow team members.

• Keen attention to detail and eagerness to learn.

• Exceptional organizational and time management skills.

• Availability to work Monday through Friday, with potential Saturdays as needed.

• Must adhere to drug-free workplace policies.

🏝️ Benefits

• Benefits commence on the first day for full-time employees.

• Opportunities for professional and personal growth.

• Various pathways to advance your career.

• Training and development initiatives available.

• Tuition reimbursement benefits for full-time staff.

• Comprehensive medical, dental, vision, disability, and life insurance coverage.

• 401(k) retirement plan with company-matching contributions.

• Paid vacation and sick leave.

• Company-paid holidays and floating holidays.

• Performance incentives available for many positions.

• Emphasis on health, safety, and flexibility.