Vehicle Operations Specialist

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the performance of hire vehicles across ongoing off-road cases, including aspects such as hire duration, costs, extensions, repair timelines, and next steps.

• Recognize aged, high-cost, or atypical cases and minimize unnecessary expenditures while providing assistance to drivers.

• Monitor cost-recovery opportunities and outstanding contributions from manufacturers, dealerships, and partners.

• Facilitate administration, tracking, and follow-up for commercial recovery processes.

• Ensure visibility of requested, agreed, received, and pending amounts.

• Analyze operational data to uncover trends, risks, and opportunities for improvement.

• Assess hire costs, aged cases, recovery performance, supplier performance, process compliance, and workloads.

• Transform data into actionable insights.

• Develop, maintain, and enhance trackers, reports, and dashboards using Excel and Google Sheets.

• Guarantee data accuracy and accessibility while streamlining or automating manual reporting tasks.

• Identify gaps in processes or expectations and provide constructive feedback to Vehicle Operations Specialists.

• Enhance operational processes, controls, workflows, reporting, and technology utilization.

• Communicate with dealerships, manufacturers, repairers, and partners to address delays or obstacles impacting hire duration.

• Support drivers throughout their vehicle off-road experience and uphold accountable relationships with partners.

⛳️ Requirements

• Strong commercial awareness and an understanding of how operational decisions influence costs.

• Excellent analytical skills and the ability to work with data, identify trends, and pinpoint opportunities for improvement.

• Proficient in using Excel and Google Sheets.

• Capability to create and maintain trackers, reports, and dashboards.

• Ability to identify process gaps and offer constructive feedback while holding individuals accountable.

• Skills to enhance processes, controls, workflows, reporting, and automation.

• Comfort with technology and a willingness to learn new systems.

• Experience with AI or automation tools such as ChatGPT, Gemini, or Copilot is a plus.

• Basic knowledge of automotive repair and service processes.

• Curiosity towards leveraging technology for improving operational performance.

🏝️ Benefits

• Salary discussed with recruiters; flexible based on experience.

• Access to an employee benefits and perks hub.

• Autonomy and opportunities for learning, decision-making, and development.

• Dog-friendly offices.

• Commitment to equal opportunities and an inclusive work environment.

• Accommodations available during the interview process.