Healthcare Operations Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Upload and download referral documents, medical records, reports, and supporting materials via client portals and internal systems.

• Accurately transfer case information between platforms while ensuring data integrity.

• Monitor client portals for new assignments, updates, requests, and status changes.

• Confirm the completeness and accuracy of referral information prior to processing.

• Track and document the movement of cases throughout the workflow lifecycle.

• Escalate urgent issues, missing documentation, or portal access concerns to leadership.

• Execute high-volume data entry tasks.

• Maintain organized electronic records and audit trails.

• Update internal tracking systems with current case statuses and necessary documentation.

• Ensure that portal submissions align with client-specific formatting and submission requirements.

• Conduct quality checks to identify discrepancies or incomplete information.

• Assist Operations Managers and team leadership with administrative workflow tasks.

• Support reconciliation activities and operational reporting.

• Help monitor turnaround times and identify potential workflow delays.

• Communicate with internal teams regarding case status, portal issues, and workflow needs.

• Uphold confidentiality and securely manage sensitive and protected information.

• Meet expectations for accuracy, turnaround time, productivity, volume, quality audits, and error rates.

⛳️ Requirements

• A high school diploma or equivalent is required.

• Previous experience in administrative roles, operations, data entry, or healthcare support is preferred.

• Strong attention to detail and excellent organizational skills are essential.

• Ability to consistently and accurately manage repetitive tasks.

• Strong written and verbal communication skills are necessary.

• Capability to work independently in a remote setting.

• Strong time management and prioritization skills are required.

• Experience with client portals, EMRs, claims systems, or web-based workflow platforms is preferred.

• Background in healthcare, insurance, or medical records is preferred.

• Familiarity with HIPAA regulations and handling confidential information is essential.

• Experience in high-volume, deadline-driven operational environments is a plus.

• Proficiency in Google Workspace and Microsoft Office applications is required.

• Comfortable navigating multiple web-based systems simultaneously.

• Strong typing and data entry skills are necessary.

• Ability to quickly learn client-specific portals and workflow systems.

• Must maintain confidentiality and securely handle sensitive and protected information.

• Must adhere to HIPAA and company privacy/security requirements.

• Must comply with internal SOPs, compliance standards, and client-specific processes.

🏝️ Benefits

• Medical, dental, and vision coverage for employees and their families.

• Voluntary life insurance options for employees, spouses, and children.

• Hospital indemnity, critical illness, accident indemnity, and pet insurance plans.

• Basic life insurance provided at no cost.

• Short-term disability coverage at no cost.

• Long-term disability coverage at no cost.

• Generous paid time off policy.

• 401(k) plan with company matching contributions.

• Apple equipment provided for a remote workspace.

• Media stipend available for remote workspace setup.

• Opportunity to work remotely from home.

• Occasional overtime may be required based on operational needs.