Value Stream Office Leader

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and enhance the operating model, architecture, and business processes of the outage value stream.

• Establish and govern comprehensive outage processes from Inquiry to Order and from Order to Remittance/Revenue.

• Provide functional expertise and ownership of outage-related IT systems, including ISM, NEX, Outage Assistant, TrueContext, Leankor, SMAX, FSL, GFSK, ETM, and EDMS.

• Spearhead AI enablement initiatives for the outage value stream, focusing on business ownership, identifying value opportunities, value packaging and pricing, and integration into ITO and OTR workflows.

• Lead the Field Service Training / Technical Training team, creating training programs for SPS Field Service personnel and essential field execution roles.

• Manage relationships and operational cadence with One Field Service, including FieldCore, APM, and OSS resources.

• Direct Field Service sourcing and strategy, MSA governance, commodity management, supplier strategy, and coordination of execution capacity.

• Govern the Field Service Site Incentive Plan (FS Bonus).

• Manage the outage KPI, TTI, and PPI framework, encompassing metric definitions, data governance, dashboards, reporting, and performance oversight.

• Coordinate with outage value stream leaders, segment/region execution teams, and related functions.

• Drive the deployment, governance, and continuous improvement of the operating model across the outage organization.

• Provide direct leadership to personnel, including organizational design, resource allocation, coaching, development, engagement, and daily leadership.

• Collaborate with digital, IT, commercial, operations, and HR stakeholders to maintain the future-state outage value stream model.

⛳️ Requirements

• Bachelor's degree in Engineering, Operations, Industrial, Mechanical, Electrical, or a related technical field from an accredited institution.

• For U.S. roles: a minimum of 15 years of progressive industry experience, with at least 10 years in power service.

• Extensive leadership experience in power generation outages, generator or steam turbine field service, repair, planning, scheduling, service execution, or operational transformation.

• Proven functional or technical expertise in outage execution, field service methodologies, outage planning, scheduling, repair solutions, technical capability development, or power service operations.

• Experience in driving process improvements, standard work, operational transformations, policy deployment, and rigorous execution across various functions or regions.

• Capability to lead and influence cross-functional, regional, and global teams within a complex matrixed environment.

• Strong skills in senior leadership, program leadership, stakeholder management, communication, and influence.

• Ability to make decisions with a moderate degree of autonomy and high evaluative judgment to address complex operational issues.

• Experience in leading, coaching, and developing professional teams or senior subject matter experts.

• Commitment to EHS, quality, compliance, customer focus, operational excellence, and sound budget and operational plan management.

• Familiarity with outage optimization, fleet management, outage scheduling, and site repair services across multiple regions.

• Experience in leading training organizations, methods teams, technical centers of excellence, tooling operations, or specialist resource management teams.

• Knowledge of field service mobility, immigration processes, and global specialist deployment.

• Familiarity with Lean, Fast Works, or other productivity and continuous improvement methodologies.

• Experience in managing capital and operating budgets.

• Strong change management, organizational design, and transformation leadership experience.

• Eligibility to work legally in the United States for U.S.-based positions.

• Successful completion of a drug screen, where applicable.

• An advanced degree in Engineering, Business, Operations, or a related discipline is preferred.

🏝️ Benefits

• Eligibility for Variable-AIP annual bonus plan with a target incentive of 15% of annual base salary.

• Pension Fund (Cometa): employer contribution of 2% (2.2% if under 35); employee contribution of 1.2%.

• Healthcare coverage provided under the NCBA (Metasalute).

• Supplementary medical coverage offered by Assicurazioni Generali.

• Electronic meal vouchers valued at €8–€12.50 per day, or access to a company cafeteria where available.

• €250 annual Flex Benefit credit for education, sports, travel, or pension reimbursements.

• Accident insurance: 6 times gross annual salary for death and 7 times gross annual salary for permanent disability.

• Permanent disability insurance due to illness up to €200,000.

• Life insurance coverage of 2 times gross annual salary.

• Employee Assistance Program offering global 24/7 psychological, legal, and financial support.

• Flexible working arrangements of up to 10 working days per month for eligible roles.

• Opportunities for professional development and career advancement.

• U.S. benefits include medical, dental, vision, and prescription drug coverage, Health Coach, Employee Assistance Program, 401(k) with company matching and retirement contributions, tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.