Brokerage Representative I

This is a fully remote position, open to applicants in Canada.

📋 Description

• Execute customs clearance (release) and/or verify declarations for shipments ranging from non-complex to complex utilizing the CCBS system and personal expertise.

• Manage delivery service and/or import permit requests as necessary.

• Collect and submit appropriate documentation to government authorities.

• Evaluate all fees associated with the importation of international packages.

• Conduct general brokerage responsibilities.

• Carry out data entry tasks, including initiating customer files, validating information, processing credit requests, and aiding invoicing activities.

• Gather and confirm supporting information and documentation from customers, drivers, customs officials, and internal departments.

• Detect and escalate discrepancies found in customer profiles and records.

• Address standard inquiries and requests from customers, drivers, customs authorities, and internal stakeholders.

• Collaborate with customers, UPS Supply Chain Solutions staff, carriers, inbound agents, and other stakeholders to facilitate daily operational tasks.

• Maintain precise records and assist operational processes while ensuring compliance with company policies and service standards.

⛳️ Requirements

• Proficiency in both French and English (written and spoken) – Required (regular interactions with clients outside Quebec – 50%).

• A minimum of 6 months experience as a Customs Broker - Required.

• Customs Specialist "CCS" certification - Preferred.

• Intermediate proficiency with Microsoft Office applications.

• Basic understanding of customs operations, laws and regulations, as well as other government departments.

• Strong data entry accuracy.

• Exceptional verbal and written communication abilities.

• Bachelor’s degree or an international equivalent - Preferred.

• Availability to work 5 days a week.

• Commitment to a minimum of 40 hours per week.

• Flexibility with start and finish times is required.

• Compliance with the company’s Appearance Guidelines is a must.

🏝️ Benefits

• Vision, health, and dental benefits available after three months of employment.

• Overtime opportunities.

• Weekly pay/direct deposit every Friday.

• Immediate access to UPS employee discounts upon hiring.

• Paid training provided.

• Pension plan included.

• Free onsite parking available.

• Opportunities for advancement within a Fortune 50 company.