UX & Product Designer – Customer Journey Stream

This is a fully remote position, open to applicants in Germany.

📋 Description

• Responsible for managing the user experience (UX) of product areas from the identification of problems to the development of production-ready solutions.

• Create user flows, UX concepts, and UI designs for both web and mobile platforms along the customer journey.

• Collaborate with Product Management and Data to formulate measurable hypotheses.

• Make design and product decisions based on data insights and user requirements.

• Plan and supervise A/B tests, experiments, and conversion rate optimization (CRO) initiatives.

• Assess impact using relevant UX and business key performance indicators (KPIs).

• Conduct user research, interviews, and usability tests to gather insights.

• Transform insights into actionable product improvements.

• Enhance the design system “Pulse” utilizing Figma and Storybook.

• Ensure design consistency, reusability, and accessibility across products.

• Work in collaboration with the Frontend Guild to test new design and prototyping methods, including those supported by AI.

• Contribute actively to the UX & Product Design practice, helping to develop shared standards and workflows.

• Collaborate with Product Management, Engineering, Data, and Business within two product teams focused on the Customer Journey stream.

⛳️ Requirements

• Multiple years of experience in UX or Product Design, preferably in B2C e-commerce, digital platforms, or high-traffic products.

• Proficient in conversion rate optimization (CRO), A/B testing, and hypothesis-driven product development.

• Strong skills in Figma, with experience in design systems and component libraries, ideally Storybook.

• Experience in user research, usability testing, and analytics.

• Keen understanding of user needs, digital design principles, and consistent customer journeys.

• Proven ability to collaborate with cross-functional product teams.

• Independent, organized, and pragmatic approach to work.

• Excellent proficiency in both German and English.

• Technical knowledge of components, design tokens, and modern frontend architectures (desirable).

• Familiarity with accessibility standards such as WCAG or low-code prototyping (desirable).

• Background in retail or sports environments (desirable).

• Experience with AI-assisted prototyping or design-to-code processes (desirable).

🏝️ Benefits

• Flexible working hours.

• Option for remote work (mobile office).

• Employee discounts available.

• Direct impact on INTERSPORT’s digital shopping experience.

• Close collaboration within autonomous, cross-functional product teams.

• Established UX & Product Design practice featuring shared standards, reviews, and a growing design system.

• Significant creative freedom with the opportunity to actively influence new working methods.