UX & Predictive Experience Lead Researcher

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Develop a learning system aimed at diminishing uncertainty early in the product development process.

• Integrate behavioral data, predictive techniques, simulations, artificial intelligence, experimentation, and research tailored to the decisions required.

• Establish methods for testing hypotheses and exploring experience directions before making substantial investments.

• Construct predictive models and simulations utilizing first-party behavioral data.

• Generate synthetic customer models for scenario testing and assumption validation.

• Leverage predictive signals to guide prioritization and discover valuable experimentation opportunities.

• Validate predictive techniques against actual customer behavior and established outcomes.

• Determine confidence levels, limitations, and suitable applications for predictive outputs.

• Examine discrepancies between predicted and actual behaviors as a source of learning.

• Consistently enhance models and methods as new evidence emerges.

• Merge behavioral signals with qualitative research to gain insights into customer behavior and motivations.

• Design research initiatives and experiments centered around decision-critical uncertainties.

• Translate complex evidence into clear insights for product and design teams.

• Develop tools and methodologies that make predictive insights accessible to those without modeling expertise.

• Provide guidance on where to investigate, experiment, invest, or pivot based on the strength of evidence.

• Foster organizational proficiency in evidence-based decision-making, experimentation, predictive techniques, and AI.

• Execute additional responsibilities as assigned.

• Adhere to all policies and standards.

• Report to the Director of Product Design and collaborate across research, design, product, analytics, and data science.

⛳️ Requirements

• A Bachelor's Degree or equivalent work experience is required.

• Over 8 years of experience in UX research, behavioral science, data science, experimentation, or related fields, with substantial experience influencing digital product decisions.

• Proven experience in developing predictive, behavioral, simulation, or decision-support methods using first-party data.

• Strong foundation in applied statistics and experimentation, including causal inference, experimental design, and working explicitly with uncertainty.

• Proficiency in Python or R and SQL.

• Practical qualitative research experience.

• Ability to link behavioral evidence with customer motivations and context.

• Familiarity with AI applications across research, modeling, simulation, analysis, and prototyping.

• Experience in continuous discovery and delivery environments.

• Familiarity with digital analytics and experimentation platforms such as Quantum Metric, Amplitude, Adobe, Optimizely, or similar tools.

• Capability to convey complex methods and evidence in an understandable and actionable manner for senior product and business leaders.

• Employment eligibility in accordance with applicable laws, regulations, and company policies.

🏝️ Benefits

• Competitive weekly pay.

• Opportunities for bonuses.

• 401(k) plan with company matching.

• Customized medical coverage plans to meet your needs.

• Paid time off (PTO) programs.

• Company holidays.

• Paid volunteer days.

• Up to $5,250 in tuition reimbursement annually.

• Work/life balance.

• Primarily remote work.

• Travel as needed to the Safelite Home Office or other designated locations.