UX Designer

This is a fully remote position, open to applicants in Alabama, +25 more states.

📋 Description

• Direct the user experience strategy and design approach for AI-driven products, tools, platforms, and workflows.

• Create user experiences for Generative AI platforms, conversational AI tools, agentic AI systems, copilots, chat interfaces, recommendation systems, and workflow automation solutions.

• Collaborate with AI architects, engineers, product managers, business executives, and end-users to convert AI capabilities into effective user-centered designs.

• Craft user journeys, personas, service blueprints, wireframes, prototypes, interaction models, and usability flows.

• Design conversational and prompt-based experiences, including prompts, interaction patterns, response flows, escalation paths, feedback loops, and human-in-the-loop evaluations.

• Implement human-centered design principles to develop clear, explainable, trustworthy, and easily adoptable AI tools.

• Conduct user research, stakeholder interviews, usability testing, journey mapping, and feedback sessions.

• Work in conjunction with data, analytics, engineering, and platform teams on AI experiences.

• Assist in enterprise AI governance experiences, including consent management, disclosure, confidence indicators, explainability, exception handling, auditability, and feedback mechanisms.

• Establish design standards, reusable interaction patterns, and UX best practices for enterprise AI solutions.

• Collaborate with change management, communication, training, and business readiness teams to facilitate adoption and rollout.

• Assess AI experiences using usability metrics, adoption rates, user satisfaction, task completion, productivity impact, and feedback trends.

• Offer design advice, coaching, and thought leadership.

• Facilitate workshops, discovery sessions, design reviews, and stakeholder presentations.

• Stay updated on AI design trends, human-AI interaction, responsible AI, conversational design, and enterprise UX practices.

• Travel as necessary.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree in User Experience Design, Human-Computer Interaction, Product Design, Interaction Design, Cognitive Science, Psychology, Computer Science, Information Systems, or a related discipline from an accredited institution is required.

• A minimum of seven (7) years of experience in user experience design, product design, digital experience strategy, or human-centered design is required.

• At least three (3) years of experience supporting AI-enabled products, enterprise platforms, digital transformation projects, conversational interfaces, automation tools, or complex workflow design is required.

• Experience in designing user experiences for Generative AI, conversational AI, copilots, workflow automation, decision-support tools, enterprise software, or data-driven platforms is strongly preferred.

• Experience in complex corporate environments working with cross-functional teams is preferred.

• A relevant combination of education and experience may be considered.

• Exceptional ability to translate intricate AI, data, and technical concepts into clear, intuitive, and user-centered digital experiences.

• Advanced knowledge of UX design methodologies, including user research, journey mapping, service design, wireframing, prototyping, usability testing, accessibility, and design systems.

• Proven understanding of human-AI interaction principles, including explainability, trust, transparency, user control, ethical AI use, feedback loops, and human-in-the-loop design.

• Experience in designing conversational interfaces, chat-based experiences, prompt flows, AI-assisted workflows, decision-support experiences, or intelligent automation tools.

• Proficiency in Figma, FigJam, Miro, Adobe Creative Suite, or similar tools.

• Strong comprehension of product development lifecycles, agile delivery methods, enterprise technology environments, and cross-functional delivery models.

• Ability to effectively partner with AI architects, data scientists, software engineers, product owners, business stakeholders, and change management teams.

• Excellent communication, facilitation, storytelling, and presentation skills.

• Capacity to balance user needs, business goals, technical feasibility, governance requirements, and operational constraints.

• Knowledge of accessibility standards and inclusive design principles.

• Ability to work collaboratively within a team setting.

• Capability to meet or exceed Performance Competencies.

🏝️ Benefits

• Work-life balance.

• Reasonable accommodations when suitable and appropriate.

• Equal opportunity employer.

• Drug-free workplace.

• Diverse, equitable, and inclusive workplace.