UX Design Strategist

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Lead initiatives that provide design solutions aligned with business goals and customer needs.

• Address intricate user experience issues to enhance service delivery and operational effectiveness.

• Act as a consultant, subject-matter expert, and advocate for the customer/user perspective.

• Design and oversee user research and workflow analysis methodologies.

• Generate data-driven design proposals, prototypes, and validated designs for product teams and enhancements in business processes.

• Collaborate with client stakeholders, Product Owners, and Product Managers across Windows, web, Android, and iOS platforms.

• Engage in discovery to understand client missions, stakeholders, users, ecosystems, current-state journeys, segments, and project goals.

• Carry out user research and create journey maps, service blueprints, and ecosystem diagrams.

• Document workflows and spearhead the development of service blueprints for future-state processes.

• Construct information architecture across various functions, workflows, applications, and services.

• Align product and engineering teams around design concepts and contribute to product roadmaps.

• Facilitate workshops and interviews to identify pain points, derive insights, validate hypotheses, and formulate experience visions.

• Convert requirements into accessible, scalable, and high-performance design solutions.

• Create and uphold design systems for cloud-native applications.

• Collaborate with developers to implement designs and troubleshoot design-related challenges.

• Ensure high-quality outputs across all projects.

• Organize and execute UAT and user testing.

⛳️ Requirements

• Over 10 years of UI/UX design experience, particularly focused on technical products.

• An up-to-date portfolio showcasing methods, tools, skills, and craftsmanship in complex enterprise application and portal design.

• Extensive knowledge and proven experience in conducting both primary and secondary user research, including user interviews, discovery and co-creation workshops, heuristic evaluations, and card sorting.

• Experience applying research insights to create personas, journey maps, site maps, ecosystem maps, information architecture, and interface design.

• Strong expertise in UI design, encompassing wireframing, low- and high-fidelity prototyping, moderated and unmoderated user testing, and accessibility testing.

• Experience working within a scrum team in an Agile delivery framework.

• Ability to integrate research and design into technical sprints, including drafting user stories and story pointing.

• Excellent presentation and storytelling abilities.

• Outstanding written communication skills and a collaborative disposition.

• Experience working alongside multidisciplinary delivery teams, including service designers, technologists, data scientists, engineers, solution architects, and change managers.

• Proficient in Sketch, Figma, Adobe Suite, Miro, JIRA/Confluence, and Azure DevOps.

• Familiarity with web and mobile design principles, responsive design, and best practices for accessibility.

• US Citizenship work authorization is required.

🏝️ Benefits

• Competitive salary and benefits package.

• Significant opportunities for career advancement.

• Engaging and complex challenges that enhance technical and business acumen.

• The chance to make a significant impact on the organization and its customers.