UX Design Manager

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Take charge of the comprehensive design strategy for digital banking experiences across web, mobile, and emerging digital platforms.

• Create and enhance user flows, wireframes, prototypes, and visual interfaces for account opening, loan origination, and digital servicing.

• Ensure digital experiences align with branch, contact center, and marketing interactions to provide a seamless omnichannel experience.

• Perform and synthesize user research, usability testing, customer feedback, and behavioral analytics.

• Partner with Marketing, IT, and cross-functional teams to convert business needs and regulatory requirements into user-centered design solutions.

• Establish and uphold scalable design standards, UI patterns, and design systems across various platforms.

• Collaborate with vendor partners to enhance platforms in line with Park’s experience objectives.

• Leverage market trends, competitive assessments, and emerging UX/UI innovations to advance digital banking capabilities.

• Work alongside analytics and product teams to define metrics, monitor KPIs, and assess digital journey performance.

• Ensure that digital experiences adhere to security, accessibility, and compliance standards while minimizing friction and enhancing customer satisfaction.

• Maintain compliance with Bank's requirements and risk management policies and procedures.

• Deliver a consistent, high level of service in line with Serving More standards.

• Conduct interviews and select candidates, set objectives, assign tasks, train and develop team members, carry out performance reviews, and manage staff-related responsibilities.

⛳️ Requirements

• Must reside within the Park National Bank service area.

• High school diploma or equivalent is required.

• Bachelor's degree in marketing, digital marketing, or a related field is required (4 Year).

• A minimum of 6 years of experience in UX Design is necessary.

• Proven ability to lead the end-to-end UX design strategy for web, mobile, and emerging digital channels.

• Experience in designing user flows, wireframes, prototypes, and visual interfaces is required.

• Familiarity with user research, usability testing, customer feedback, and behavioral analytics.

• Understanding of omnichannel experiences that encompass digital, branch, contact center, and marketing interactions.

• Capacity to translate business needs and regulatory requirements into user-centered design solutions.

• Experience in developing scalable design standards, UI patterns, and design systems.

• Knowledge of security, accessibility, compliance, and risk management requirements.

• Strong strategic planning and decision-making abilities.

• Capability to advocate for change, influence stakeholders, build collaborative relationships, and mentor others.

• Ability to work effectively as part of a team while demonstrating ethics, integrity, adaptability, empathy, and active listening.

• Preferred certifications from Nielsen Norman Group (NN/g) and Google UX Design Professional.

• Must be willing to travel occasionally to Cincinnati or Central Ohio, approximately 2-4 times per year.

• Must be able to remain stationary for at least 75% of the time, continuously operate a computer, and maintain verbal and written communication with stakeholders.

🏝️ Benefits

• Fully remote position.

• Occasional travel to Cincinnati or Central Ohio may be required, estimated at 2-4 times per year.