Utility Technician – Field Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct research on property condition and inspection reports to verify the status of utilities.

• Examine client business rules related to utility activation requirements.

• Review, investigate, and respond to email communications.

• Make and receive calls to and from vendors, clients, and third-party entities.

• Reach out to utility companies for the transfer, activation, and deactivation of gas, electric, water, and trash services.

• Establish and oversee recurring utility bill payments.

• Manage utility deposits and handle overdue payments.

• Collaborate with team leadership to implement process enhancements.

• Assist client representatives in resolving necessary permits, fees, and utility inspections.

• Examine open utility task reports and follow up on related AssetShield tickets.

• Investigate and analyze servicing neglect issues and identify suitable resolutions.

• Provide prompt reviews of files requiring utility transfers and document the relevant servicing platform.

• Accurately document all systems as required.

• Complete and uphold necessary client, system, classroom, and side-by-side training.

• Perform additional duties as assigned.

⛳️ Requirements

• A high school diploma or equivalent is required.

• Previous office and computer experience is necessary.

• Proficient PC and Internet navigation skills are essential.

• Intermediate typing skills and proficiency in Microsoft Office are required.

• Strong verbal and written communication abilities are necessary.

• Excellent analytical, organizational, and multitasking skills are required.

• Experience in interacting with utility companies is preferred.

• Basic knowledge of mortgage terminology is preferred.

• Previous experience in property management, construction, and property insurance is a plus.

• Knowledge and/or experience in mortgage servicing and default servicing are preferred.

• Must be currently authorized to work in the United States on a full-time basis.

• No sponsorship for employment visa status is required now or in the future.

• Multiple shifts are available.

🏝️ Benefits

• Health insurance.

• Vision insurance.

• Dental insurance.

• Life insurance.

• 401(k) plans.

• Employee Stock Purchase Plan.

• Paid vacation time.

• Paid sick time.

• Equal employment opportunity.

• Reasonable accommodations for qualified individuals with disabilities and disabled veterans.