Utility Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary point of contact for utility program managers, addressing inquiries and resolving concerns.

• Facilitate regular meetings with utility program teams to assess performance, strategize next steps, and ensure alignment.

• Set up utility programs on the platform, which includes managing rebates, eligibility criteria, and product categories.

• Collaborate with the analyst team to produce monthly program reports.

• Draft partner updates, launch plans, and relevant documentation.

• Oversee program launches and campaigns in conjunction with marketing and commerce teams.

• Leverage AI to streamline recurring reports and workflows.

• Ensure the smooth operation of West Coast utility programs during partner business hours.

⛳️ Requirements

• A minimum of three years in customer success, account management, solutions, or program management, preferably within a SaaS environment.

• A self-motivated individual and quick learner who takes initiative and adapts swiftly to new systems and domains.

• Strong communication skills; capable of conveying technical issues in simple terms and producing actionable updates.

• Highly organized and reliable; adept at managing numerous moving components.

• Proficient with technology and data; able to navigate data flows, configure software, and articulate numbers into a cohesive narrative.

• Regular user of AI tools and continuously seeks opportunities to enhance efficiency.

• Experience in utility efficiency or demand response programs, or in another regulated sector (preferred).

• Knowledge of rebate processing or program reporting (preferred).

• Familiarity with HubSpot, BI tools, Snowflake, or SQL (preferred).

🏝️ Benefits

• Competitive salary ranging from $90K to $115K, along with stock options.

• Comprehensive health, dental, and vision coverage.

• 401(k) retirement plan.

• Paid time off (PTO).

• Provision of Apple hardware.

• Remote work opportunities available in the Pacific or Mountain time zones.

• Occasional travel for meetings with utility partners and team gatherings.