Associate Director, Program Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the effective execution of intricate, multi-year initiatives that promote CA's product strategy and organizational objectives.

• Convert vision into defined program results, milestones, timelines, and success metrics.

• Provide clarity and structure in uncertain situations, assisting teams in aligning on priorities and decision-making.

• Enhance the collaboration between Product and GTM teams to ensure transparent communication, organizational preparedness, and unified deliverables throughout the product lifecycle.

• Foster continuous advancement in program management methodologies, tools, and standards across the organization.

• Initiate, define, and promote program objectives in accordance with the organizational strategy.

• Develop and manage integrated program plans, ensuring coordination, visibility, and accountability across teams.

• Lead programs through the phases of Discovery, Definition, Development, and Launch.

• Facilitate transitions between phases and checkpoints; align teams on requirements, acceptance criteria, and readiness expectations.

• Supervise multiple workstreams while balancing scope, time, cost, and quality.

• Identify, manage, and alleviate risks, issues, and interdependencies.

• Maintain documentation and reporting, including timelines, decision logs, risk registers, and program updates.

• Promote alignment among Product, Engineering, Content, Design, and GTM teams.

• Support decision-making processes and clarify trade-offs and priorities.

• Build trusted relationships across teams and foster accountability.

• Collaborate with Product Marketing, Customer Success, Sales, Professional Learning, and Operations to ensure launch readiness.

• Ensure that downstream teams comprehend feature intent, customer value, milestone timing, timelines, feature sets, risks, and program decisions.

• Plan messaging, implementation pathways, training, and customer-facing materials.

• Manage and mentor a team of program managers through coaching, guidance, and opportunities for professional development.

• Define and advocate for program management practices, templates, tools, and metrics.

• Enhance processes, streamline workflows, and improve operational efficiency.

• Capture and share lessons learned.

⛳️ Requirements

• A minimum of 7 years of experience in program or project management leading large, cross-functional initiatives.

• Proven success in collaborating with GTM functions such as marketing, sales, enablement, and customer-facing teams.

• Experience managing products or programs throughout the entire development lifecycle—from initial discovery to launch and post-launch iteration.

• Strong understanding of software development processes, content development workflows, or integrated hardware/software/content ecosystems.

• Exceptional strategic thinking, analytical capabilities, and structured problem-solving skills.

• Outstanding communication and interpersonal abilities, including the capacity to influence without authority.

• Demonstrated ability to manage ambiguity and provide clarity and stability in complex situations.

• Strong organizational skills with a proactive approach to action, follow-through, and accountability.

• Experience with modern program management tools (e.g., Jira, Asana, Smartsheet, Confluence).

• Prior experience in people management, leading project or program managers.

• A collaborative and humble working style that aligns with CA's mission and values.

• Experience in EdTech, Educational Publishing, SaaS, or other technology-driven product environments is highly preferred.

🏝️ Benefits

• Competitive salary and performance bonuses.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and flexible working hours.

• Opportunities for professional development and career advancement.

• Collaborative and inclusive work environment.