Utility Billing Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee utility accounts for designated residential properties across various U.S. markets.

• Facilitate the activation, transfer, disconnection, and closure of utility accounts during property onboarding, tenant transitions, and offboarding processes.

• Interact with utility providers via phone, email, and online portals to establish accounts and address billing concerns.

• Gather, assess, and input utility invoices into AppFolio, ensuring precision and appropriate documentation.

• Monitor billing cycles, due dates, outstanding balances, and missing invoices to avert late fees and service disruptions.

• Confirm available property funds, secure necessary approvals, and process utility payments.

• Calculate and execute tenant utility billbacks, including prorations and shared meter allocations according to lease agreements.

• Investigate billing inconsistencies, unusually high charges, and potential service-related issues.

• Track utility deposits, refunds, final bills, and account closures.

• Collaborate with Property Managers, Tenant Coordinators, Maintenance, and Accounting to resolve outstanding issues.

• Maintain precise records, follow up on unresolved matters, and proactively escalate concerns.

• Contribute to process enhancements and the development of utility management workflows.

⛳️ Requirements

• At least one year of relevant experience in billing, utility management, or property management operations.

• Excellent verbal and written communication skills in English.

• Comfortable making outbound calls to U.S. utility providers and addressing issues in a professional manner.

• Experience in reviewing invoices, tracking payments, and investigating billing discrepancies.

• Strong organizational abilities, attention to detail, and capacity to manage multiple deadlines.

• Proficient with spreadsheets, email, and web-based applications.

• Ability to work independently, communicate proactively, and take ownership of assigned tasks.

• Experience in U.S. residential property management or utility billing.

• Familiarity with AppFolio or similar property management software.

• Experience with utility account setup, transfers, tenant billbacks, or shared meter billing.

• Strong problem-solving and customer service abilities.

• Dependability, initiative, adaptability, and consistent follow-through are essential.

• Must be available to work Monday–Friday, 12:00 am–9:00 am PHT.

• Must possess a laptop, high-speed internet connection, and a dedicated home office space.

🏝️ Benefits

• Opportunity for remote work in the Philippines.

• A laptop, high-speed internet connection, and a dedicated home office space are required (provided status not specified).