Senior Enrollment/Billing Supervisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee, mentor, guide, and develop members of the billing team

• Set performance standards and accountability frameworks

• Facilitate coaching sessions, performance evaluations, and discussions on career development

• Promote employee engagement, collaboration, and continuous improvement

• Lead the onboarding process and training for new employees

• Ensure the team's proficiency in billing systems, processes, and client specifications

• Identify skill deficiencies and create development plans

• Coordinate cross-training initiatives to enhance operational flexibility and business continuity

• Maintain training documentation, job aids, and standard operating procedures

• Prepare the workforce for new products, systems, and billing modernization efforts

• Oversee the accuracy and timeliness of invoicing

• Monitor accounts receivable aging, collections performance, and outstanding amounts

• Address billing discrepancies and issues related to payment applications

• Manage escalated client concerns and operational challenges

• Track key performance indicators such as AR performance, invoice precision, collection efficiency, escalation resolution, productivity, service metrics, training, and preparedness

• Generate operational and financial reports for leadership review

• Identify potential risks, trends, and areas for improvement

• Propel operational efficiency and initiatives for quality enhancement

• Support the rollout of new systems, tools, and workflows

• Lead the efforts for adoption and preparedness for billing modernization and transformational projects

• Collaborate with Operations, Client Services, Finance, Eligibility, Claims, and Implementation teams

⛳️ Requirements

• Background in billing, accounts receivable, revenue operations, healthcare administration, or related fields

• Previous supervisory, leadership, or team-leading experience

• Strong analytical, problem-solving, and decision-making capabilities

• Proficient in utilizing operational metrics and reporting

• Excellent communication and stakeholder management skills

• Preferred experience in healthcare payer, enrollment, eligibility, billing, or revenue cycle management

• Experience in leading organizational changes or system implementations is advantageous

• Preferred background in developing, coaching, and training team members

• Access to cable broadband or fiber optic internet service with a minimum of 10Mbps download and 5Mbps upload speed while working from home

🏝️ Benefits

• Eligibility for an annual bonus plan

• Medical insurance coverage

• Vision insurance options

• Dental insurance availability

• Programs for well-being and behavioral health

• 401(k) retirement plan

• Company-paid life insurance

• Tuition reimbursement program

• Minimum of 18 days of paid time off annually

• Paid holidays

• Leaves of absence

• Remote work opportunities

• Requirement for cable broadband or fiber optic internet service with at least 10Mbps download and 5Mbps upload for remote work