User Operations Associate, Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide outstanding email support to Yelp users and business owners

• Achieve quality and productivity targets while ensuring accuracy and meticulousness

• Analyze complex issues, advocate for users, and develop thoughtful solutions

• Cultivate knowledge in Yelp’s products, policies, and procedures

• Spot opportunities to enhance customer experience and team operations

• Take responsibility for your work and seek ways to surpass expectations

• Assist users with account access, claiming business pages, and other inquiries

⛳️ Requirements

• Bachelor’s degree is preferred

• Minimum of one year of professional experience

• A strong enthusiasm for Yelp’s mission and a commitment to exceptional customer service

• Outstanding written communication abilities

• Remarkable attention to detail

• High self-motivation, accountability, and sense of ownership

• Ability to be a reliable, positive, and collaborative team player

• Willingness to receive feedback and a desire for continuous learning and improvement

• Comfort in a goal-oriented environment where quality and productivity are essential

• Proven history of upholding high standards and exceeding expectations

• Availability during core department hours from 10 a.m. to 3 p.m. Pacific Time

• Must reside in the United States

🏝️ Benefits

• Comprehensive medical, vision, and dental coverage starting on the first day

• 15 days of paid time off, increasing after 2+ years of employment

• 12 paid holidays

• One floating holiday

• Up to 14 weeks of parental leave

• Monthly wellness allowance

• Reimbursement for work-from-home expenses

• Flexible spending account

• 401(k) retirement savings plan

• Employee stock purchase program

• Potential for bonuses

• Full-time remote work opportunity