US Immigration Case Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Act as the main point of contact for designated clients throughout the duration of their cases.

• Facilitate the onboarding process for new clients, outlining the firm's procedures, communication expectations, and subsequent steps.

• Address client emails, phone calls, and messages, providing updates on case status and procedural matters.

• Follow up with clients regarding any outstanding documents, questionnaires, or information needed.

• Record significant client communications in Docketwise and escalate legal inquiries to the relevant attorney.

• Oversee a designated portfolio of active immigration cases while ensuring visibility into their status.

• Initiate new matters in Docketwise, ensuring that client, matter, and case-stage information is thorough and precise.

• Monitor milestones, internal deadlines, government due dates, and follow-up timelines.

• Keep track of cases showing inactivity and take proactive steps to follow up if a case is stalled.

• Maintain case checklists and facilitate the progress of matters through established firm workflows.

• Report delays, unusual developments, urgent deadlines, and unresolved issues to the supervising attorney or paralegal.

• Request, assess for completeness, and organize client documents and supporting materials without making legal sufficiency judgments.

• Upload, label, and organize documents in Docketwise in accordance with firm standards.

• Ensure Docketwise reflects accurate case statuses, notes, tasks, communications, and key dates.

• Create and monitor tasks, reminders, and follow-up activities effectively.

• Track government correspondence, including receipt notices, biometrics appointments, interview notifications, RFEs, and approvals.

• Schedule deadlines and notify responsible team members in advance.

• Maintain accurate reporting regarding assigned cases and identify those requiring management attention.

• Arrange meetings between attorneys and clients, case-review calls, signing appointments, and other case-related engagements.

• Coordinate interpreter services as required.

• Monitor attorney and paralegal review queues, following up on pending internal actions.

• Participate in case-review meetings, offering concise status updates.

• Assist in ensuring timely and complete transitions between intake, case management, paralegals, and attorneys.

• Acknowledge client communications within one business day.

• Uphold deadline-tracking compliance, maintain accurate Docketwise records, and ensure consistent case progression while adhering to firm SOPs, checklists, confidentiality standards, and quality-control procedures.

⛳️ Requirements

• At least 2 years of direct experience in a U.S. immigration law firm.

• Practical experience managing immigration cases from onboarding to completion.

• Familiarity with common U.S. immigration case stages, terminology, deadlines, and government notifications.

• Experience with Docketwise, or substantial experience with a similar immigration case-management platform, and the ability to quickly attain proficiency.

• Excellent written and verbal communication skills in English.

• Outstanding client service, follow-up, and professional communication abilities.

• Strong organizational skills with a proven track record of managing a high volume of active cases simultaneously.

• High attention to detail and disciplined documentation practices.

• Capability to work independently, prioritize competing deadlines, and identify when issues should be escalated.

• Reliable high-speed internet, dependable computer equipment, and a professional remote work setting.

• Ability to consistently work during agreed U.S. Eastern Time business hours.

• A bachelor's degree or equivalent professional experience is preferred.

• Bilingual proficiency is a plus.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health benefits, including medical, dental, and vision coverage.

• Opportunities for professional development and career advancement.

• Flexible work schedule and remote work options.

• Supportive and collaborative team environment.