Mental Health Throughput Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise Intake Coordinators, Scheduling Specialists, Access Coordinators, and additional operational support personnel.

• Recruit, onboard, train, and nurture team members' development.

• Hold regular one-on-one meetings, coaching sessions, and performance evaluations.

• Set expectations for productivity, quality, and service delivery.

• Create staffing models and schedules to ensure sufficient coverage.

• Manage attendance, approve PTO, and oversee workforce planning.

• Supervise all patient intake and access processes.

• Guarantee prompt responses to referrals, inquiries, and appointment requests.

• Track and enhance new patient conversion rates.

• Mitigate barriers to care and expedite the time to first appointment.

• Formulate strategies to minimize appointment delays and enhance patient experiences.

• Maintain waitlists and implement strategies for backfilling.

• Oversee patient flow throughout the care continuum.

• Optimize provider schedules and template usage.

• Predict provider capacity and identify chances to increase access.

• Monitor visit completion rates, cancellations, no-shows, and rescheduling trends.

• Create strategies to enhance continuity of care and reduce patient leakage.

• Assist in planning for service expansions and resource allocation.

• Manage both internal and external referral processes.

• Monitor the aging of referrals and conversion metrics.

• Ensure smooth transitions between various levels of care and services.

• Collaborate with referral sources and internal stakeholders to enhance access and patient retention.

• Ensure timely completion of referral documentation and authorization requirements.

• Partner with Revenue Cycle teams to identify operational barriers affecting billing and claims submission.

• Monitor scheduling and registration accuracy to reduce claim denials.

• Facilitate processes that enhance charge capture and minimize delays in revenue realization.

• Develop, standardize, and sustain operational workflows and SOPs.

• Identify inefficiencies and execute process improvement initiatives.

• Lead operational projects and system implementations.

• Coordinate onboarding processes for new providers to ensure they are operationally ready.

• Support the launch of new programs, market expansions, and strategic initiatives.

• Apply Lean principles and data-driven methodologies to improve throughput.

• Monitor critical operational dashboards and KPIs.

• Analyze trends in patient access, provider utilization, conversion, throughput, and retention.

• Create weekly and monthly reports for leadership.

• Utilize Excel, business intelligence tools, and reporting platforms to pinpoint areas for improvement.

• Present operational insights and recommendations to leadership.

• Ensure adherence to HIPAA and organizational policies.

• Oversee the accuracy of scheduling, registration, and documentation.

• Conduct audits and implement necessary corrective measures.

• Ensure compliance with payer, authorization, and credentialing requirements.

• Support organizational initiatives aimed at quality improvement.

⛳️ Requirements

• Must be bilingual in Spanish.

• Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Psychology, or a related field (or equivalent experience).

• 3–5 years of experience in healthcare operations or patient access.

• 2+ years of leadership or supervisory experience.

• Experience in mental health.

• Strong understanding of scheduling workflows and patient access management.

• Advanced skills in Microsoft Excel and reporting tools.

• Experience with electronic health record (EHR) systems.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Competitive salary and performance-based incentives.

• Opportunities for professional development and advancement.

• Supportive work environment and team culture.