Unified Communications Engineer

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Engage in full-time remote work as an extension of a dedicated enterprise client's internal engineering team.

• Design, develop, deploy, and support the client's Unified Communications voice, video, and collaboration networks.

• Administer and maintain Cisco telephony equipment, CUBEs, circuits, and Webex Cloud.

• Implement and sustain Cisco voice and video products, including cloud configurations.

• Architect and construct Unified Communications solutions that facilitate the client's cloud migration.

• Diagnose voice communication issues across UC clusters and endpoints.

• Troubleshoot VoIP traffic on Cisco switches and routers.

• Analyze raw data and packet captures to identify and resolve issues.

• Provide rapid responses to software and hardware issues, resolving problems promptly.

• Develop system integrity and connectivity tests.

• Monitor the health of the infrastructure and proactively address potential issues.

• Act as the technical lead on Unified Communications projects.

• Mentor team members and share technical knowledge.

• Collaborate with client stakeholders, project managers, and Waterfield engineering teams.

• Participate in Tier 2 after-hours and on-call support rotation.

• Support installations, testing, maintenance windows, and managed events during after-hours and weekends.

• Create and update technical documentation, diagrams, configurations, and operating procedures.

• Provide status updates on project, maintenance, and support activities.

• Travel to client sites as required.

⛳️ Requirements

• A minimum of 5 years of engineering experience in telecommunications.

• At least 5 years of hands-on technical experience with Cisco Unified Communications products and Cisco Webex Cloud for voice and video.

• Intermediate knowledge of networking, including QoS.

• Technical proficiency in Cisco Webex Calling, Webex Contact Center, Webex Customer Assist, and Webex video and conferencing hardware/endpoints.

• Technical knowledge of Cisco Unified Communications Manager and Cisco Unity Connection.

• Understanding of voice gateways, routers, switches, Cisco CUBE routers, and/or other SBC solutions.

• Familiarity with cloud carrier (cloud PSTN) services.

• Experience with Cisco UCCX is a plus.

• Strong collaborative and client-focused skills.

• Excellent written and verbal communication abilities.

• A Bachelor's degree in Computer Science, Engineering, or a related field is preferred.

• Relevant Cisco certifications, such as CCNP Collaboration or Webex certifications, are preferred.

• Willingness to work flexible hours for after-hours and weekend activities.

• Capability to participate in a Tier 2 after-hours/on-call rotation.

• Must be able to work remotely full-time as a dedicated resource for a single client.

• Residency and ability to work in the United States are required.

• Availability to work from 8:00 AM–5:00 PM Eastern Time regardless of home time zone, with potential overtime as needed.

• Willingness to travel to client sites as necessary.

• Ability to sit for extended periods.

• Physical capability to lift equipment or tools weighing up to 20 pounds.

• Normal or corrected vision and hearing are required.

🏝️ Benefits

• Overtime opportunities when necessary.

• Participation in Tier 2 after-hours and on-call support rotation.

• Support for after-hours and weekend activities.

• Remote work arrangement available.

• Full-time 8-hour shift schedule.

• Commitment to equal employment opportunity.