Undergraduate Internship, Detention Hotline

This is a fully remote position, open to applicants in District of Columbia, +3 more states.

📋 Description

• Answer calls for the detention hotline and connect them with the legal staff at Amica Center.

• Relay follow-up messages related to specific cases.

• Provide details about upcoming jail visit schedules.

• Input client data and hotline interactions into the database.

• Prepare for hotline shifts and communicate updates with the Know Your Rights team.

• Conduct phone interviews with detained immigrant individuals for intake purposes.

• Enter and keep track of intake and follow-up message data in the client database.

• Assist Jail Visit Teams with documentation and intake processes.

• Translate documents for court and immigration cases, including declarations, support letters, birth certificates, and news articles.

• Interpret calls between Amica Center attorneys and their clients.

• Monitor detained master calendar and bond hearings remotely.

• Participate in training sessions focused on immigration law.

• Provide filing and administrative support.

• Contribute to projects within the Detention Hotline, Volunteer Program, and Know Your Rights team.

⛳️ Requirements

• Must be currently enrolled in an undergraduate degree program.

• Must be 18 years of age or older.

• Professional working proficiency in Spanish is required; fluency in Spanish is preferred.

• Strong customer service abilities, including experience interacting with diverse groups.

• Comfortable using technology and proficient in Microsoft Word, Microsoft Excel, and Microsoft Outlook.

• Demonstrated ability to learn new software or technology effectively.

• Highly organized and self-driven.

• Excellent interpersonal and communication skills.

• Available to commit at least 20 hours per week during standard working hours, Monday–Friday, 9 AM–5 PM ET, for a minimum of 12 weeks.

• Must have access to a laptop or computer, reliable internet, and a phone.

• A cover letter, resume, and at least two references are required for the application process.

🏝️ Benefits

• Opportunity to enhance and practice oral Spanish skills.

• Chance to gain deeper insights into immigration law, particularly in deportation defense.

• Scholarship opportunities (further details available on the Amica Center careers and internships page).

• Amica Center may provide access to a temporary laptop if necessary.