UiPath RPA Support Engineer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Assist customers with Robotic Process Automation solutions developed in UiPath.

• Serve as a bridge between the user community and technical application development teams, including offshore personnel.

• Address system issues and perform troubleshooting or triage as necessary.

• Execute root cause analysis and implement corrective measures.

• Function as the system administrator for the RPA platform.

• Ensure compliance with standards and promote best practices in automation.

• Carry out reviews of automation code and processes.

• Identify requirements for business process automation and aid in solution development.

• Create reports and conduct data analysis.

• Draft and update system documentation, business processes, training materials, and standard operating procedures (SOPs).

• Deliver training and support directly to customers.

⛳️ Requirements

• Minimum of 3 years of overall IT experience.

• At least 2 years of relevant, practical experience in supporting RPA solutions with UiPath.

• Bachelor's or Master's degree from a recognized university, preferably in Engineering or MCA.

• Basic familiarity with one or more scripting languages.

• Basic experience in system administration.

• Strong understanding of standard features and functions of various applications to analyze and resolve customer issues.

• Proficient in MS Office tools (Visio, Excel, PowerPoint, Word).

• Ability to analyze and connect different data points to derive insights.

• Exceptional written and verbal communication skills.

• Strong organizational, time management, and teamwork abilities.

• Resilient, with high emotional intelligence and a focus on agile delivery methodologies.

• Profound understanding of the distinction between coding and engineering.

• Advanced proficiency in spoken English.

• Advanced proficiency in Spanish.

🏝️ Benefits

• Fully remote work environment.

• Opportunity to engage in impactful digital transformation projects.

• Global career advancement possibilities.

• Collaboration with international teams.

• Access to training and support initiatives.