Product Support Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a liaison between SitusAMC and clients to ensure the effective delivery and implementation of proprietary software and its configuration within client production environments.

• Receive, assess, and internally route software defects for resolution.

• Provide training sessions for both clients and internal team members.

• Travel nationally to assist with client installations during standard operating conditions.

• Validate issues both internally and externally.

• Conduct testing of in-house applications for project-related and support activities.

• Deliver training for client administrators, end-users, and internal personnel both onsite and through Virtual Service Delivery (VSD).

• Showcase upgrades, features, enhancements, issue reviews, and custom configurations.

• Execute the configuration, setup, and installation of in-house applications.

• Develop a comprehensive understanding of in-house applications and associated business concepts.

• Create specifications, findings, extensions, and enhancements.

• Generate user guides, release notes, and configuration documentation.

• Analyze specifications and requirements for clarity and completeness.

• Undertake additional related tasks as assigned by the manager.

⛳️ Requirements

• Associate degree or an equivalent combination of education and experience.

• Entry-level professional with 0-2 years of industry and/or relevant experience.

• Solid working knowledge of Microsoft SQL Server.

• Familiarity with Internet browser software.

• Proficiency in the Microsoft Office suite.

• Capability to learn and apply new skills effectively.

• Ability to identify and resolve issues promptly, utilizing strong analytical skills.

• Competence in collaborating with others in group settings and actively addressing conflicts.

• Strong customer service skills and acumen.

• Flexibility to adapt to changes in the work environment, manage competing demands, and modify methods or approaches as necessary.

• Capability to follow instructions and respond appropriately to management direction.

• Ability to work independently with minimal supervision.

• Initiative and willingness to pursue self-development opportunities.

• Attention to detail and thoroughness in all tasks.

• Strong business acumen.

• Willingness to travel up to 15%.

🏝️ Benefits

• Eligibility for discretionary bonuses for specific positions.

• Paid time off (PTO).

• Paid holidays.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• Participation in a 401K plan.