Technical Assistance Center Operations Support Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Handle and oversee incoming support requests through phone, email, and Salesforce.

• Analyze and resolve Tier 1 concerns related to PioneerRx, prescription processing, billing, adjudication, inventory, and dispensing procedures.

• Forward complex issues to higher tiers while ensuring continuity of customer communication.

• Train pharmacy users on system capabilities and optimal workflow practices.

• Accurately document case activities, findings, and solutions in Salesforce.

• Recognize recurring issues and assist in enhancing knowledge base materials and process improvements.

• Work collaboratively with Technical Support, Operations, Product, and Engineering teams to resolve issues.

⛳️ Requirements

• Certified Pharmacy Technician (CPhT).

• At least 2 years of experience in pharmacy (retail, specialty, outpatient, or health system).

• Familiarity with prescription processing, third-party billing and adjudication, prior authorizations, inventory management, and pharmacy workflows.

• Experience with pharmacy management software.

• Excellent customer service, communication, and analytical skills.

• Capability to handle multiple priorities and operate independently in a remote setting.

• Proficiency in Microsoft Office and web-based systems.

• Candidates must have authorization to work in the United States; visa sponsorship is not offered.

• Hands-on experience with PioneerRx is highly preferred.

• Background in pharmacy software support or healthcare technology environments.

• Experience with Salesforce or similar case management platforms.

• Knowledge of 340B program operations or pharmacy reimbursement processes.

🏝️ Benefits

• Remote-first work environment

• Competitive compensation

• Flexible PTO

• Medical, dental, vision

• 401(k) with match

• Life and disability coverage

• Employee Assistance Program

• Mission-driven team

• WFH stipend